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WASHINGTON -- Ever since I learned that most commercial products put a small 800-number on their packages for consumer questions, I've felt compelled to call the customer service reps to harass them. Each time I do this, readers write in, contending I am one sick guy.
In search of a cure, I recently stopped by my local pharmacy. Unfortunately, there were all these products with 800-numbers on the packages.
EMETROL FOR NAUSEA
Me: I feel as though the world is an implacable, oppressive universe, indifferent to me as a human being. Can your product help?
Bridget: What sort of symptoms have you been having?
Me: Nausea, which Jean-Paul Sartre defined as the sickening awareness that we live only with an illusion of free will in an existence that is utterly pointless. Will Emetrol work for me?
Bridget: Let me pull the product information up.
Me: OK.
Bridget: It only relieves nausea due to upset stomachs.
Me: Well, I do feel it in my gut. It's a revulsion caused by the conflict between spiritually destructive conformity and the human need to be authentic. Do you recommend the 4-ounce size, or bigger?
Bridget: Well, the dosage is one to two tablespoons every 15 minutes until the distress subsides.
Me: Whoa, I might need gallons!
Bridget: It says do not exceed five doses.
DURACELL
Me: Hi, I bought some of your hearing aid batteries, and they don't work.
Amanda: I do apologize. What size batteries are they?
Me: What?
Amanda: WHAT SIZE BATTERIES ARE THEY?
Me: What?
Amanda: WHAT SIZE BATTERIES ARE THEY?
Me: WHAT?
Amanda: WHAT SIZE BATTERIES ARE THEY?
Me: Wh -- Oh, wait a second, here. Oh, I just forgot to turn the durned thing on! Everything's fine.
PEANUT M&M'S
Me: I'm concerned. Your product lists its ingredients on the package here, and at the end it says, and I quote: "corn syrup, gum acacia, coloring including yellow 6 lake, dextrin, and may contain almonds."
Lissa: OK.
Me: You are saying that Peanut M&M's may contain almonds? That's a pretty big mistake! Isn't that like warning that chicken eggs might contain cat embryos?
Lissa: It's because of the possibility of cross-contamination. Almond and peanut products are made in the same facility.
Me: Well, you know what I think? I don't think the almond thing is even true. I think that it's just there on the package to distract attention, so no one will ask what "yellow 6 lake" is.
FIRST RESPONSE EARLY RESULT PREGNANCY TEST
Me: I have a complaint. I used your product, and the test came back negative, but now my wife is pregnant.
Rose: OK. How long did she urinate on it?
Me: Excuse me?
Rose: How long did your wife urinate on it?
Me: She didn't. I did.
Rose: You're a male?
Me: Yes, ma'am.
Rose: And you're using the pregnancy test?
Me: Yes. My equipment was involved, you know.
Rose: Your wife needs to use it. It's her hormones.
Me: But it's my baby, too.
Rose: It doesn't matter.
Me: Are you saying it's not my baby? Have you heard something?
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