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Customer Service

The staff of The News & Observer believes in the indispensable role of journalism to inform, engage and empower readers. We are committed to combining the best newspaper traditions with constant innovations, and we pursue our work with these aims in mind:

  • To meet the highest standards of accuracy, balance, fairness and depth.
  • To serve the public interest as a watchdog over those with power and a champion of those without it.
  • To promote public debate over the future of this region and state.
  • To build a dedicated and diverse newsroom that thrives on trust, creativity and mutual support.

In addition to adhering to our mission statement above, the Advertising Department can help you online with matters pertaining to:

  • Circulation: Subscription, subscription payments, delivery problems, EasyPay and the N&O Zone.
  • Managing Your Account: AdTrek (our ad transfer site), AdNet (our ad proofing site) and our Finance Department.
  • Contacts: Each office, Display, Classified, Online and Newsrooms.

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