Businesses trim hours and amenities

The Associated PressApril 6, 2009 

  • A look at how some businesses are weathering the recession:

    CUTTING HOURS: Malls owned by Westfield Group are opening later and closing earlier, and Walgreen Co. is in the midst of scaling back hours at about 10 percent of its nearly 1,600 24-hour pharmacies to cut costs. CHANGING THE MENU: Executives at Marriott International said the hotelier may drop items such as some fruit selections from the breakfast buffets if occupancy rates at some locations are too low because fewer people are traveling.

    POSTAL PLANS: At the U.S. Postal Service, hours are being curtailed. The head of the independent Postal Regulatory Commission has suggested closing small and rural post offices to help save money.

    TRASH AND TRANSIT: Trash collection in Dallas -- which used to be a twice-a-week affair -- is being cut in half, while the city boosts recycling pickups - a move that's projected to save city coffers up to $4 million a year. And some public transit agencies are debating whether to cut routes and hike fares.

— First came the housing bust, followed by eroding job security and dwindling retirement accounts.

Now, the worst downturn in decades is nibbling away at something so entrenched that people took it for granted: simple, everyday convenience.

It can be as little as driving a few extra miles to buy sheets at Bed Bath & Beyond instead of the now-defunct Linens 'N Things. It's the grumbling that comes with the trash being picked up once a week instead of twice. Or finding there's a long wait to use a computer at the public library.

Regardless of the cause, navigating the altered landscape can leave people scrambling.

Los Angeles costume designer Laura Frecon, 32, found the store where she custom-ordered vintage-inspired tap shoes for a musical darkened and locked when she arrived to fetch the footwear.

The business, which once operated from 10 a.m. to 6 p.m., cut its hours because of sluggish sales. Some days, it doesn't open at all.

With the lead actress shoeless, Frecon stood in the store's parking lot and called the owner, who eventually drove over so she could retrieve her shoes.

"When I placed an order and I needed to pick it up and they're not open during regular business hours, that affects my job," Frecon said.

"It makes it tougher to do my job well."

The changes businesses are making -- like the law office in Chicago that stopped providing employees with free coffee -- are usually aimed at staving off more drastic initiatives such as layoffs and wage cuts.

In the most dramatic instances, experts said, small changes can help businesses keep their doors open as consumer spending falls and unemployment grows.

"If having a business open an extra hour is more of a cost than a benefit, it's a pretty easy decision to cut back on hours," said Virginia Commonwealth University marketing professor David Urban.

"In the big scheme of things, consumers are already cutting back dramatically on dining, travel and other non-necessary expenditures, to stay afloat financially. So in a sense, they are doing the same things in their personal lives that retailers are doing in their business lives."

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