Internet phone pioneer Vonage will issue $3 million in refunds to dissatisfied customers in North Carolina and other states under an agreement with 32 state regulators announced Monday.
The refunds are part of a settlement over complaints alleging that the company refused to cancel service after a trial period.
About 65 people in North Carolina complained to the state attorney general. Those customers were typically owed $100 to $150, said attorney generalspokeswoman Noelle Talley.
To qualify for the refund, North Carolina consumers must file a complaint by March 16, 2010. The forms are available at www.ncdoj.gov or at 877-566-7226.
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The founder and chairman of Replacements Ltd., which sells silver, china and glassware, is gay. The company lobbied legislators, contributed money to causes supporting gay marriage, rented a billboard along the interstate near its headquarters and sold T-shirts. Its experience may explain why no other for-profit company followed its example. 
The two power companies are bracing 29,000 employees for an imminent merger decision out of Washington that could upend their lives and transform the state’s business landscape by combining Duke Energy and Progress Energy into the nation’s largest electric utility. 
Residents and the developer will have to wait another two weeks to find out if the Carrboro Board of Adjustment approves an 8,100-square-foot Family Dollar for the less than one acre site. The Board of Aldermen will not review the plan. Keep up with the latest business stories with our free e-mail newsletter, delivered straight to your inbox!
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