Insurance commissioner unveils consumer program

Staff writerAugust 9, 2011 

State Insurance Commissioner Wayne Goodwin launched a new consumer assistance program focused on health insurance issues this morning.

The program, dubbed Health Insurance Smart NC, is designed to inform consumers about their options and rights with regard to health insurance.

The services are provided free to consumers. The Insurance Department said the program is partially funded by a federal grant, but its announcement didn't disclose the cost of the program.

"There is a great need for a source of accurate, up-to-date and unbiased information about health insurance for the public," Goodwin said in a prepared statement.

The program is designed to help consumers with issues such as filing complaints and appeals with health insurers and requesting a free, independent medical review of health plan coverage denials. Information about health insurance issues and consumers' rights also is available.

Consumers can contact Health Insurance Smart NC at 877-885-0231. More information is available at www.ncdoi.com/smart.

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