The stage is set for Gov.-elect Pat McCrory’s inaugural speech, and it cuts off wheelchair and pedestrian access to the state capitol from the south.
I hope this is not symbolic of McCrory’s call for state government to take a customer-service approach during his administration.
My hope is that McCrory’s definition of customer extends beyond business and short-term economic interests. For example, does it include members of my 3-year-old daughter’s generation who will inherit the results of customer-friendly decisions that will affect the quality of North Carolina’s natural resources for years to come?
I have heard that then-Mayor McCrory took a forward-thinking approach to managing Charlotte’s natural resources.
I hope this will be true of him and his new administration as they consider how they define who their customers are and how they serve those customers. Decisions that negatively affect our natural resources tend to be extremely expensive to fix once the stage is set.