Frequently Asked Questions

January 21, 2013 

Question: Why change?

A: Our main goal for the redesign has been to make the site easier to use and less cluttered, while still providing all the information you expect to find. You should notice that the speed of the site has improved.

Q: Will I get accustomed to this only to have you change it again?

A: This is the first version of our new site, and we do expect to add features and enhancements. But the look will basically remain the same.

Q: Will I need to register again?

A: No. Your username and password have been carried over to the new site. Your N&O Plus account, as well as your N&O Zone registration, remain the same as well.

Q: Where are the obituaries?

A: You can find a link to "Obituaries" by placing your cursor over the "News" item in the red bar near the top of the page. A list of additional items will appear, and Obituaries will be the first item on that list; click on it there. You can also click here.

Q: How do I get to the N&O Zone?

A: You can find a link to our Subscriber Rewards portal under the "Local Deals" item in the top navigation bar. You can also click here.

Q: Where's the e-edition?

A: Scroll to the bottom of the home page; you'll find a link to our replica print edition under the gray "Stay Connected" bar. You can also click here.

Q: How do I find photo galleries and video?

A: Photo galleries and video are in the dropdown navigation under the appropriate site nav item. On many of our pages, there is now a combined "Photos and Videos" widget that displays the most recent photo galleries and video content published on our site.

Q: I can't find what I am looking for, what do I do?

A:Go to the search window at the top of any page and type in a key word for what you're looking for; your content should appear in a listing of all content with that key word in it. The more specific or unusual the word you choose, the better the search results will be. The search window is a great way to find content on our site. You can also click on the Site Map in the line of links at the bottom of each page. The site map is a complete list of sections and pages on the site.

Q: I've tried that already. Can you help me find it?

A: Sure. Contact us through our support portal, and we'll track it down for you. (Just help us out by being as descriptive as you can.)

Q. What are the primary sections of this new site?

A: As listed in the red bar near the top, our primary sections are News, Sports, Business, Politics, Living, Opinion and Local Deals. Entertainment content is now under Living.

Q: I have my favorite sections or pages on your site bookmarked. Will those bookmarks still work?

A: Yes, they should. We did remove some redundant sections, so if you have a problem finding something, please check our Site Map, linked from the bottom of all pages.

Q: How do I find what other people are reading?

A: A list of the Most Popular Stories of the day can be found on the right side of most pages on the site.

Q: I can click a Facebook "like" button on other sites, what about here?

A: You can. When you are on a story page, a Facebook "like" button is just beneath the headline of the story. You can click there to "like" the story. If you wish to post the story to your Facebook page, you can click the Facebook icon at the bottom of the story itself, in the bar that says "Share this story."

You can reach our Facebook page by scrolling down the right side of our home page until you see our Facebook link, or by clicking on the Facebook link under the "Stay Connected" bar at the bottom of pages on the site.

Q: Can I still comment on articles?

A: Yes. In fact, you can now comment on photos and videos as well.

Q: I'm using an older browser. Will that make a difference in what the site looks like to me?

A: You'll have the best experience on our site by using Firefox 3.6 and above, Internet Explorer 8 and above, Chrome and Safari 4 and above.

Q: How do I make a suggestion, offer a comment or ask a question about the new site?

A: Please go to our Customer Support page, linked from the top of all our pages, and give us your feedback using the form we have posted there.



About Facebook Commenting

We're using Facebook Comments to improve the environment for conversation and to make it easy to comment on stories and share them with your friends.

Q. Do I need to have a Facebook account to comment?

A: Yes, you need to have an active Facebook account to comment. If you don't have a Facebook account, you will be prompted to sign up for one when you try to post a comment on our website. You can also get one at www.facebook.com. Once you've signed up with Facebook, you must add a profile photo and connected with at least four friends before you will be able to easily comment and share stories. Your comments may only be visible to you and your friends for the first few days after you sign up.

Q: What happened to my Disqus account?

A: Your Disqus account still exists at www.Disqus.com. However, it will not be an option for commenting on our site.

Q: What if I don't want to participate in Facebook?

A: Only Facebook users will now be allowed to post comments on our articles.

Q: Will Facebook be monitoring the comments now?

A: No, Facebook does not moderate comments.

Q: Are we being paid by Facebook to do this?

A: No.

Q: How do I sign in through the article?

A: After you enter your comment, when you click on Comment, a pop-up window will appear asking you to sign-in via Facebook.
* If you do not see the pop-up window after you click on Comment, make sure that you have your pop-up blocker turned off.
* If you are already signed-in to Facebook on your computer or device, you won't be asked to sign-in. You can simply post your comment.

Q: Why does my Facebook profile picture and name appear on the comments page when I haven't even posted a comment?

A: If you're signed in at Facebook.com, your information will appear, but it is not visible to anyone else until your comment is published.

Q: Will all my comments be posted to my Facebook page so everyone can see it?

A: Not necessarily. When you start to write a comment, you'll be given the option of post to Facebook right under it. All you have to do is unclick that box, and it will not be shown on your Facebook page.

Q: Can other people commenting see my personal information, e-mail, location, etc.?

A: What others see when they click on your name or picture on our site is determined by your Facebook privacy settings. Those settings allow you to decide how much information you want to share with your friends or others. To adjust your Facebook privacy settings, visit: www.facebook.com/help/privacy.

Q: How do I report an inappropriate or abusive comment?

A: Hover over the upper right corner of the comment until an "X" appears. Then click the "X" and choose one of the options to report a comment as spam or abuse. The comment will be removed from your view. Facebook does track abuse reports and automatically bans users who are consistently abusive.

Q: Why can't I see the comments?

A: Comments on this site are public, which means anyone logged in or out of Facebook should be able to view them. If you cannot see the comments, please check with your IT department. Some government agencies and other employers block Facebook domains and applications from their servers.

Q: How do I manage my account, change privacy settings, and share my comments?

A: You can learn about these options and more by visiting Facebook's help center at www.facebook.com/help.

Q: How do I manage Facebook notifications?

A: You can learn how to manage Facebook notifications at this link: www.facebook.com/help/390022341057202/

Q: Are the Terms of Use staying the same?

A: Yes they are, and you can find them on our Terms of Service page. To see Facebook's terms of service, go here: www.facebook.com/legal/terms.

Q: Do I need to keep an active Facebook account to post?

A: We look for real names, some kind of picture, and enough information on it to convince us you are a real person. Whether you do anything else with your Facebook account other than using it to log in to our site is entirely up to you.

Q: Do I have to use my own photo?

A: No, you can pick whatever else best expresses yourself as your photo. The photo shown is the main photo on your Facebook account page.

Q: What is a Top Commenter and how do I become one?

A: Facebook automatically assigns The Top Commenter badge to users whose comments are most often "Liked" by others. To earn the Top Commenter badge, keep doing what you're doing: being civil and respectful, respecting other viewpoints and following the Conversation Guidelines.

Q: What if I still have questions about the system and how to use it?

A: You can send and email through our Contact Us page.

If you're having problems with your Facebook account, please visit www.facebook.com/help.