A pair of mustachioed pizza makers in blue aprons visible from behind a glass display at a new Dominos store in Seattle tossed dough into the air as a handful of corporate executives looked on.
Dominos calls the concept pizza theater, because customers now can come in and watch their orders being made.
This is the way we always made our pizzas. A lot of people just had no idea, said Dominos Chief Executive Patrick Doyle, who was in town last week to see the new store. It was sort of one of those lightning-bolt moments where we said, Gee, maybe we should show them.
The new look is part of a four-year effort to freshen the pizza chains image and boost its growing ranks of carryout customers.
The open-kitchen format includes seating for a dozen or so people, a chalkboard where customers can leave comments, and a refrigerated section for grab-and-go items such as salads and milk.
Founded in 1960, Dominos long has been known for inexpensive pizza delivered to your doorstep. Its 30-minute guarantee helped make it the worlds largest pizza-delivery company in the 1980s (though it later had to drop the pledge amid charges that it led to reckless driving).
Today, Ann Arbor, Mich.-based Dominos holds a 22 percent share of the U.S. pizza-delivery market and ranks No. 2 overall among U.S. pizza chains.
More than two-thirds of U.S. consumers buy carryout pizza at least once a month, making carryout the most popular pizza format, according to research firm Technomic. Nearly half of all pizza orders are for carryout, while a third are for delivery and a fifth are for eat-in.
Experts say that if a Dominos store is nearby, many consumers prefer to pick up their orders and save a few dollars that otherwise would go to a delivery fee and tip.
Dominos jumped on the trend last year when it began offering a weekday pickup promotion of a large three-topping pizza for $7.99. It also redesigned its logo, dropping the word pizza to reflect a larger menu, including sandwiches, pasta and chocolate lava cakes.
Doyle said the plan is to redo the greater Seattle areas 74 franchised locations by midyear, which would make Seattle the first market to be completely overhauled.
Dominos has about 4,500 U.S. franchised stores, as well as 390 company-owned stores. Its U.S. sales at stores open at least a year rose 3.3 percent in the third quarter, and its stock trades at the upper end of a 52-week range between $28.17 and $47.91.
Pizza Hut is the largest U.S. pizza chain, with an 18 percent market share, followed by Dominos, at 11 percent, and Papa Johns, at 7 percent, according to Technomic.
In late 2009, Dominos admitted that its pizza was not good and rolled out a new recipe promising a garlic-seasoned crust, bolder tomato sauce and tastier cheese. The new store format builds on that push to be more transparent, Doyle said.
Consumers want to see what theyre eating, he said. Weve always been known as delivery experts, but a third or more of our orders now are for carryout. Were proud of these pizzas, and we want people to see it.