Bruno Toffolo: Mall fixes problem

March 22, 2013 

Mall fixes problem

Our grandson is blind. He attends the Governor Morehead School for the Blind in Raleigh.

On a recent “orientation and mobility” outing to Crabtree Valley Mall, he noticed the central elevator had missing Braille labeling, making it harder for him and other visually impaired people to independently navigate the mall. He brought this to the attention of mall managers, who were very receptive to his suggestions.

They called him just two days later and told him the elevator company would install proper labeling the following week. He visited the mall again a couple of weeks later and to his delight found the elevator buttons all properly labeled. He marched directly to the mall offices and thanked the people involved for making this happen.

My thanks to the Crabtree Valley Mall for being so responsive to fixing what may seem like a small issue to some but a much bigger issue to those affected. If only all our problems could be so readily addressed and fixed!

Bruno Toffolo


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