DURHAM — Police have received additional complaints of a scam involving callers pretending to be Duke Energy employees and requesting immediate payment to prevent a customer’s power from being turned off.
This scam originally targeted individuals, but fraud investigators have received several reports in the past two weeks from business employees who have been targeted in a similar scam. No charges have been filed at this time.
Fraud investigators say a caller claiming to work for Duke Energy tells victims their account is past due and power will be turned off within an hour if payment was not made immediately.
The caller then instructs victims to purchase a “prepaid card” such as Green Dot and call back at a specific number once the card was purchased to give the “customer service” person information from the card to pay the bill. The scammer then transfers the money from the prepaid card within minutes.
Duke Energy is aware of the scam and encourages customers to contact the company and local law enforcement if you suspect or experience fraudulent activity.
If a customer is contacted by Duke Energy to discuss an account, the company representative would provide information that only the customer and Duke Energy would know in order to validate the call is legitimate. Customers can also hang up and call the company directly at 1-800-777-9898 to validate the call.