Fewer Wake parents complain about school bus service

From staff reportsAugust 30, 2013 

The number of Wake County parents complaining about school bus problems has continued to decline sharply, with questions about late buses no longer being the main reason for contacting the school district.

Wake received 422 contacts – including telephone calls, emails, online forms and voice mail – about school transportation on Thursday, according to Renee McCoy, a Wake schools spokeswoman. The number has dropped daily from a high of 2,175 contacts on Monday to 1,801 on Tuesday and to 1,060 on Wednesday.

McCoy also said that the number-one reason for the contacts on Thursday was to get bus schedules and bus stop information. Previously, the top reason on the first three days of the traditional-calendar school year was about buses coming late or missing stops.

Wake has been trying to avoid a repeat of the bus problems that marred the start of last school year in which the district was getting 2,000 calls a day. That figure doesn’t include the many people who say they got busy signals because the phone lines were jammed.

“We continue to receive parent ‘thank yous’ for resolving problems so we know that progress is being made,” McCoy said. “Given it is still the first week of school we feel encouraged that transportation is addressing the needs of parents as efficiently as possible.”

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