A recent Customer Service Statistics survey by CreditDonkey.com, a website that compares and reviews credit cards, showed that 68 percent of the more than 1,000 respondents said small businesses follow up after a transaction. Here are other findings:
65% think small businesses exceed their expectations.
71% said small businesses anticipate their needs.
42% think big businesses anticipate their needs.
96.9% said small-businesses say “thanks.” for their business
80.8% said big businesses offer up a “thank you.”