How to stay safe before, during and after the storm

From staff reportsJuly 2, 2014 

Follow these tips to prepare for summer hurricanes, and refer back to this list if you lose power or suffer storm damage.

Power outages

-- Duke Energy customers should report outages to 800-769-3766 or online at, or via smartphones at the company's mobile website at Register online before the storm hits.

-- Duke Energy posts outage information at

-- N.C. Electric Membership Corp. customers should call the co-op that serves their area to report outages.

Power tips:

-- If you evacuate, shut off gas, water and electricity before leaving.

-- If the power goes out, keep refrigerator and freezer doors closed. Food usually stays frozen 48 hours. A refrigerator can keep food cold about four hours.

-- Do not connect a generator directly to your home's electrical system. Follow manufacturer's directions to connect appliances directly to your generator.

-- Avoid downed power lines and trees entangled in power lines.

-- Check for electrical damage inside your home: frayed wires, sparks or the smell of burning insulation. If you find damage, do not turn your power on until an electrician inspects your system.

If you need a place to stay

-- Residents and travelers displaced by Hurricane Arthur can find information about the storm and hotels

Still time to prepare for the storm

-- Make sure you have a portable radio with fresh batteries, a flashlight for each member of your household, a first-aid kit, canned or packaged food that can be prepared without cooking or refrigeration, and one gallon of water per person (or pet) per day.

-- Unplug major, non-vital appliances.

-- Board or tape up windows.

-- Put important papers in waterproof containers and move valuables to upper floors.

-- Find your homeowner or renter's insurance policy and find out how and where to report a claim.

-- Fill your bathtub with water.

-- Fill all prescriptions.

-- Have a family communication plan in place: Designate someone outside of the storm area as a central contact for your family in case people become separated.

-- Program all your emergency numbers and emails into your mobile phone; include area hospitals and police departments.

-- Keep wireless batteries charged and your wireless phone dry.

-- Forward your home number to your wireless number.

-- Back up important computer files.

After the storm

-- Watch out for debris-filled streets and weakened bridges.

-- Remember that snakes and insects can be a problem after storms.

-- Boil water to drink until local officials say the water supply is safe.

-- The state's price gouging law is in effect. Charging an unreasonably excessive amount in times of crisis is against North Carolina law when a disaster is declared by the governor.

-- Don't pay upfront for repair work. Some contractors may require a "reasonable" down payment, but insist on a written contract that details the work to be performed, the cost and a projected completion date. Pay with a check or credit card, not cash.

-- Beware of anyone who promises a "guaranteed" loan from the Federal Emergency Management Agency, or FEMA, especially if they require an upfront payment. (FEMA doesn't charge a loan application fee.) Verify the credentials of anyone offering low-interest government loans by contacting the agency involved.

-- Beware of a contractor who knocks on your door soliciting work. Ask for recommendations from people you know.

-- Whenever possible, obtain three written estimates for repair work and compare them. Check whether any complaints have been filed against contractors with the Attorney General's office and the Better Business Bureau.

-- Watch out for charity scams. Telemarketing frauds spring into action with phony pleas for donations in the wake of disasters. Check on a charity's legitimacy by calling the secretary of state's office at 888-830-4989.

-- Report a scam or fraud by calling the attorney general's office at 877-566-7226 or by filing a complaint on the AG's website


-- Report claims promptly because adjusters handle them on first come, first served basis.

-- Once reported, get your claim number and write it down.

-- Keep records of all contacts with your insurer, listing date, time and brief description of exchange.

-- Find out if the adjuster is an employee of your insurance company or an independent. If independent, find out what company your information is going to and if it is authorized to make decisions and payments on behalf of your insurer.

-- Limit any repairs done before an adjuster's visit to those needed to protect your home from additional damage.

-- Before making emergency repairs, take photographs and then keep receipts for work done.

-- Keep receipts for any living expenses such as hotel costs if your home is uninhabitable.

-- Consult your insurer or check your policy before hiring a tree removal service. Policies differ on whether tree removal or debris is covered; some policies only cover tree removal if the tree has fallen on your house or other property such as a utility shed.

-- If you have questions, contact the N.C. Department of Insurance at 800-546-5664 or 919-807-6750. Visit

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