News & Observer | newsobserver.com | Reaching for the stars: Just what does 'luxury hotel' mean in China?

Published: Mar 02, 2008 12:00 AM
Modified: Mar 02, 2008 06:48 AM

Reaching for the stars: Just what does 'luxury hotel' mean in China?

Reaching FOR THE STARS: Just what does 'luxury hotel' mean in china?

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Inside China

Telephones

To call the numbers below from the United States, dial 011 (the international dialing code), 86 (country code for China) and the local number.

Where to stay

Banyan Tree is on the outskirts of Lijiang, a UNESCO World Heritage Site. Villas start at $500. P.O. Box 55, Lijiang 674100. 888-533-1111; U.S. reservations (800) 525-4800, www.banyantree.com.

Commune by the Great Wall has guest rooms in replicas of 12 original award-winning villas designed by Asian architects near a spur of the Great Wall. Doubles start at $210. Shuiguan Exit, Badaling Highway, Beijing. 10-587-88-33-1, Ext. 250, www.kempinski.com,

Hotel of Modern Art is about 15 miles south of Guilin. The hotel is near the entrance to Yuzi Paradise sculpture park and atelier. Doubles start at $130. Yuzi Paradise, Dabu Town, Yanshan District, Guilin 541006. (773) 386-9009, www.homarc.com.

To learn more

China National Tourist Office, (818) 545-7507, www.cnto.org.

To see more view of these luxury hotels, visit latimes.com/chinaluxe.

Los Angeles Times

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LIJIANG, China - You are lounging in a warm plunge pool in the garden of a private villa while listening to "The Goldberg Variations." Your robe and slippers are on the floor where you dropped them, right near the giant, pillow-mounded platform bed. You are thinking about having a brie omelet for breakfast, then a spa foot massage or a ginseng facial. You know you won't have to tell the bartender how to mix a dry martini when you order one before dinner.

Are you at the Post Ranch Inn at Big Sur on the California coast or the Plaza Athenee in Paris?

Not even close.

You are at the Banyan Tree in the mountains of southwestern China, at one of the sophisticated new luxury hotels springing up all over this country. In Beijing alone, several high-end hotels -- including a Four Seasons and the Mandarin Oriental -- are due to open by the start of the Olympics in August.

You used to be able to count China's five-star hotels on five fingers, so the emergence of world-class accommodations here is welcome news for travelers.

China's new luxe lodgings come with all the flourishes: state-of-the-art electronics, exceptional settings, international cuisine, dreamy spas and designer decor. Better still, the rates sometimes are way lower than at such accommodations in the West.

But in other ways, Chinese hotels don't always live up to their stars, partly because the government-sponsored rating system is based on facilities only, neglecting the quality of service.

"There are many five-star hotels in China that would be lucky to achieve a four-star rating in other countries," said Damien Little, a director for the hotel consulting group Horwath HTL in Beijing.

The chief stumbling block has been the dearth of personnel.

"The number of quality staff is limited, owing to the poor level of hospitality schooling in China," said Guy Rubin, managing partner of Imperial Tours, which specializes in luxury trips to China. "Graduates are surprisingly ignorant of the service levels expected of them."

Last spring, wanting to find what "luxury" means in China, I stayed at some of the highly touted new hotels.

Banyan Tree Lijiang

There comes a point in almost every trip to China when travelers need a break from guides and tours, when they would give an army of terra-cotta warriors for a cup of freshly brewed coffee, when they don't want to see another indecipherable restaurant menu or spend another night on a hard Chinese bed.

That's the time for the Banyan Tree Lijiang, which opened in 2006 in the far southwestern corner of China.

Banyan Tree is a small, Singapore-based chain that specializes in flawless service, tasteful hedonism, eco-friendly operations and fabulous scenery.

Visitors come to see the mountains and enjoy the culture of the Naxi people, one of China's most colorful ethnic minorities. Naxi arts and crafts are on display in the beautifully preserved old town, a UNESCO World Heritage Site of glacier-fed canals, cobblestone streets, bridges and shop houses.

Banyan Tree chose a site in the bucolic farm fields about five miles outside town, near the village of Shuhe. It was once a stop on the ancient Tea Horse Road between central China and Tibet, but now the village is a quieter, miniature Lijiang, 10 minutes on foot down a cedar-lined lane from the Banyan Tree.

Besides strolling and shopping for Naxi crafts in Shuhe, guests go horseback riding or hiking.

Like the Forbidden City in Beijing, the hotel is symmetrically arranged around a series of courtyards that yield to a shop, lounge, bar and the Banyan Tree's two restaurants.


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