News & Observer | newsobserver.com | Cable customer ratings up

Published: May 20, 2008 12:30 AM
Modified: May 20, 2008 02:41 AM

Cable customer ratings up

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PHILADELPHIA - Consumer satisfaction with cable and satellite TV providers is at its highest since ratings began, but the industry still ranked second to last among 18 in a widely watched annual customer service survey.

Only airlines flew lower than cable and satellite TV, which tied with newspapers in the University of Michigan's American Customer Satisfaction Index. Cable and satellite TV companies' average rating rose 3.2 percent from a year ago to a score of 64 out of 100 for 2008. Comcast, the nation's largest cable company, ranked last with a 54. Time Warner Cable scored 59, up slightly from 2007.

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