Sam Shank, chief executive of Hotel Tonight, a booking app, which allows users to book a room seven days before check-in, at the company’s offices in San Francisco, Dec. 17, 2015. The hotel reservations landscape is undergoing upheaval, and the result has been higher fees and new restrictions on canceling booked rooms.
Sam Shank, chief executive of Hotel Tonight, a booking app, which allows users to book a room seven days before check-in, at the company’s offices in San Francisco, Dec. 17, 2015. The hotel reservations landscape is undergoing upheaval, and the result has been higher fees and new restrictions on canceling booked rooms. JASON HENRY NYT
Sam Shank, chief executive of Hotel Tonight, a booking app, which allows users to book a room seven days before check-in, at the company’s offices in San Francisco, Dec. 17, 2015. The hotel reservations landscape is undergoing upheaval, and the result has been higher fees and new restrictions on canceling booked rooms. JASON HENRY NYT

Hotel reservations becoming more complicated, costly to cancel

December 26, 2015 1:30 PM

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