As several cable and Internet service providers lay the groundwork for faster products, town staffs in Cary and Morrisville have heard some concerns from local residents about construction affecting their neighborhoods.
Earlier this year, Google Fiber announced that Cary and Morrisville were two of seven municipalities in the Triangle where the company plans to lay its fiber-optic cable to bring high-speed Internet.
At the same time, private contractors for AT&T and Time Warner Cable are constructing new and updating existing communications infrastructure throughout the area.
“This will bring more services, capabilities and choice for those living and doing business in our community,” Cary Town Manager Ben Shivar said at the Aug. 28 Town Council meeting. “However, it has created a few issues that we’ve been receiving calls about.”
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The Town of Cary receives about 30 calls per week from local residents with comments and concerns about what they believe is Google Fiber construction.
Tim Bailey, assistant town manager, said the calls generally fall into three categories: service, digging or damaged utilities. The town has also received calls about damaged utilities that have resulted in loss of power.
“We get calls about service: What’s Google offering? When will they be available?” he said. “We get calls about what’s happening or they’re digging in my yard or questions like that.”
But Bailey said the work residents are calling about isn’t from Google Fiber, but is done by AT&T and Time Warner Cable.
“People frequently believe it’s Google, but right now Google is building more of their trunkline near Morrisville and RTP,” Bailey said. “For the most part, they are not even in neighborhoods.”
On the other hand, the Town of Morrisville is seeing more work by Google than AT&T.
Morrisville Public Works Director Blake Mills said Google Fiber contractors have been working well with affected residents, including notifying them ahead of time through door hangars, and responding to any issues that arise.
“Google has been very proactive in trying to resolve those issues,” he said.
According to the Town of Cary, service providers are allowed to place their fiber in public right-of-way areas. These areas are between most streets and the adjacent public property and usually include about 11 feet from the curb towards the home or business.
Even if construction occurs in a certain area, it does not mean new or improved services will be available soon. It could be months, or not at all, because companies aren’t required to serve every property in Cary.
Because the towns aren’t involved in the construction, residents are encouraged to contact the appropriate company with their concerns.
Construction vehicles and equipment may be marked with the contracting company’s name. For example, Time Warner Cable vehicles should be marked “Authorized Contractor for Time Warner Cable.” In addition, most companies will provide informational door hangers prior to beginning work.
But Shivar said if residents can’t determine which company the contractor is working for, they can call the town.
Shivar also directed Cary residents to the town’s website at bit.ly/1NaMqnR for more information about the construction.
“This will help citizens, I think, who have concerns to get their concerns to the correct fiber company,” he said.
Kathryn Trogdon; 919-460-2608; @KTrogdon
For questions or concerns about construction in your area, contact:
▪ AT&T: 919-835-1325 or RD5264@att.com
▪ Google: 877-454-6959 or www.google.com/fiber/support
▪ Time Warner Cable: 919-595-4892
▪ Town of Cary: 919-469-4090 between 8 a.m. to 5 p.m., 919-469-4012 after hours or email@example.com
▪ Town of Morrisville: 919-463-7070 or firstname.lastname@example.org