Johnston County E911 Communications has achieved one of the highest distinctions in 911 emergency communication services. On Oct. 3, the communication center was reaccredited by the International Academies of Emergency Dispatch (IAEDTM) as an Accredited Center of Excellence (ACE) with the medical, fire, and police protocols. Johnson County 911 is only the third emergency dispatch center in the world to attain the Academy’s tri-ACE status in all three protocols in August 2011.
Jason Barbour, the agency’s director said the distinction took several months to achieve, with plenty of hands pitching in to support the accomplishment.
“I am very proud of our staff for the hard work they put forth to make sure that we are helping the citizens of Johnston County to the best of our ability when they call 911,” Barbour said. “It is truly an honor to be the first 911 center in North Carolina to become accredited and re- accredited in all three protocols.”
The IAED’s ACE program commands superior, up-to-date public care and efficient use of resources when handling emergency call situations. Accreditation in each discipline of medical, fire and police requires a self-assessment based on the Academy’s requirements, including a description of procedures, outlining a quality improvement plan, continuing dispatch education and compliance to the emergency dispatch protocols developed by IAED.
The Academy’s Board of Accreditation reviews the center’s application and documentation and arranges for an intensive on-site visit by an IAED representative. “There’s a tremendous amount of work that goes into gaining ACE re-accreditation status, a feat obviously exponentially more challenging to re-accredit as a tri-ACE,” said IAED President Scott Freitag.
There are more than 133 communications centers throughout the world carrying the ACE distinction among the 3,000 centers worldwide using the Academy’s fire, police, medical and nurse triage protocols.