The ultimate fate of the Forest Hills ownership has been in limbo for some time. The losers in that deal, it seems, are the residents who live there.
The current ownership and management seems to have decided to respond to complaints from residents in their own sweet time, if at all. That’s not good customer service and it’s even worse when one considers the fact that those suffering are people. This isn’t a missed project deadline. This isn’t a miscalculation on a grocery bill.
Slow service when there are reports of air conditioning out during the hottest part of the year, or mold growing in the ceiling are problems that impact real human beings. And in the case of the Forest Hills apartment complex, the victims tend to be local income people with few other options than to put up with the poor service.
The apartment complex is owned by a real estate company named Stabilis. A few years, ago, they purchased the debt owed by the owners of the complex at that time. That essentially made them the complex’s major creditor. A short time later, Stabilis bought the property outright. Now, it seems the property is back on the market.
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In many such cases it doesn’t make sense to put a lot of money into an item the owner plans to sell. In this case, though, the owner has a moral and contractual obligation to provide tenants with a livable facility.
In an interesting twist, it seems the Town of Garner is in a position to force the ownership into making the most basic improvements, but the town must be invited into an apartment or home to inspect problems inside that facility.
Now that residents at Forest Hills know that, it will be their job to ask for that help. And, the town should be responsive and dogged in making sure that all of Garner’s residents – even those in low-income housing – have a decent place to live.