Rhonda Mooneyham of Clayton has been named Ambassador of the Month at Johnston Health. In her role at the Smithfield hospital, she summarizes patient charts to meet federal and accrediting standards for quality.
During a presentation, Chief Executive Officer Chuck Elliott said Mooneyham had been instrumental in helping Johnston Health improve its quality scores. Recently, The Joint Commission named Johnston Health a “Top Performer on Key Quality Measures,” and two years before, Press Ganey recognized the hospital as a “Top Improver.”
“She is a role model, an inspiration and always has a positive attitude,” Elliott said. “She’s always friendly and willing to assist patients and visitors.”
The ambassador award goes to employees who go above and beyond the call of duty in meeting goals set by the hospital system. Among other things, the recipient receives eight hours of paid time off and a parking spot marked by a personalized sign.
Away from her desk, Mooneyham serves on hospital committees that address areas such as falls, restraints and critical results. “I like to work on processes to improve outcomes,” she said.
Mooneyham, who grew up in the Elevation community, came to Johnston Memorial Hospital 30 years ago after graduating from the licensed practical nurse program at Johnston Technical College. She worked first as a nurse in pediatrics, then later in orthopedics.
Her career took a turn in 2000 when she became a utilization review coordinator, a precursor to case managers. Two years later, she moved to the quality and risk management department and started tracking core measures. Today, she is most notably the liaison between the hospital and surveyors from state agencies and The Joint Commission.
Away from work, Mooneyham is active in her church, First Baptist in Clayton, where she serves as a deacon, leads a Women’s Circle and teaches an adult couples class in Sunday School. She and her husband, Ronald, live in Clayton and have a grown son, Eric, and a 1-year-old grandson, Walker.