Investigations

October 30, 2013

CSC computer woes extend beyond NC Tracks

The company in charge of North Carolina’s troubled Medicaid claims system has bigger problems in the United Kingdom

Computer Sciences Corporation has come under heavy criticism in North Carolina for the flawed launch of the state’s new Medicaid claims processing system.

The company, known as CSC, has also come under fire in the United Kingdom for its role in a botched plan to build a massive computer system linking all parts of the National Health Service.

According to The Independent, a London newspaper, the UK government recently canceled the project after spending 2.7 billion pounds – about $4.3 billion. Members of Parliament say they can’t figure out what benefits have been delivered.

One of the principal contractors is CSC. According to a report from the Commons Public Account Committee (a London cousin to the GAO), “One supplier, Computer Sciences Corporation (CSC), has yet to deliver the bulk of the systems it is contracted to supply and has instead implemented a large number of interim systems as a stopgap.”

CSC’s North Carolina project, known as NC Tracks, went online July 1. Problems with the program have enraged hospitals, doctors and medical equipment companies that say they’ve tried and tried without success to get payments for Medicaid services.

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