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Published Thu, Nov 05, 2009 02:00 AM
Modified Wed, Nov 04, 2009 11:25 PM

VA hospital chief to step down

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- THE FAYETTEVILLE OBSERVER

FAYETTEVILLE -- The director of the Fayetteville VA Medical Center announced his retirement Wednesday, three days after The Fayetteville Observer reported dissatisfaction among employees andpatients at the hospital.

The announcement follows the Observer's report Sunday on low patient satisfaction and poor morale among hospital employees. The hospital had the lowest scores on government surveys of patients and workers among the eight VA hospitals in North Carolina and Virginia.

"Everyone needs to be focused on patient care," said Bruce Sprecher, a VA spokesman for the region. "This change in leadership will hopefully be the catalyst to improving the work environment, which should ultimately help improve patient care and satisfaction and staff performance."

Three congressmen from North Carolina - Reps. Mike McIntryre, Bob Etheridge and Larry Kissell - met with a regional VA director Daniel Hoffman on Wednesday in Washington about the quality of care at the Fayetteville facility. McIntyre said his office has heard from dozens of veterans who raised concerns about the Fayetteville VA.

U.S. Sen. Richard Burr also plans to meet with the VA official about the center.

Bruce Triplett's last day in charge of the hospital will be Nov. 20, but his retirement won't be official until March 1, according to a news release from the VA regional office. During that time, Triplett will lead the effort to eliminate homelessness among veterans in the mid-Atlantic region.

Ralph Gigliotti, director of the Durham VA Medical Center, will be interim director of the Fayetteville hospital starting Nov. 23.

Triplett has served 30 years with the VA, and took charge of the Fayetteville facility on Nov. 26, 2006. Triplett, a Mississippi native, previously was director of the Network Support Team-West at the VA Central Office in Washington.

Triplett said Wednesday that he has been eligible to retire for a year and that now seemed an appropriate time.

He called the Observer's report Sunday one-sided, saying privacy issues kept him from rebutting some of the claims. He also said that during his tenure, he has raised the VA from a national rank of 137th in performance standards to 58th. He pointed out that the VA has had no layoffs or pay cuts in the past few years, unlike private-sector businesses.

"The patient satisfaction and employee satisfaction were low before I got here," he said. "My disappointment is that I couldn't make it move up fast enough, or faster."

Survey results

In the two-state region, the Fayetteville VA employees reported the lowest marks in 12 of 13 categories in a survey measuring job satisfaction. Scores in eight categories were significantly lower than at other VA hospitals.

The lowest scores came when employees were asked to rate promotion opportunities, senior management, work conditions and praise.

Don Talbot, a retired Army veteran and commander of American Legion Post 32, has spent several months speaking with employees and patients about problems at the hospital. Talbot said he has heard from veterans who feel as if some doctors ignore their problems. Patients also are unhappy about having to find a ride to the Durham VA to get certain specialty medical treatment.

"I think he relied too much on his staff and did not get into the hallways and understand his facility," Talbot said. "Once the facility started clamoring for attention, he was out of touch."

The Fayetteville VA serves a veteran population of about 171,800 in southeastern North Carolina and northeastern South Carolina.

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