Email, phone outages hamper state offices

08/12/2014 4:28 PM

08/12/2014 4:29 PM

State government was hampered Tuesday by intermittent but extensive phone and email disruptions. Information Technology Services crews were still working on the problem as the day drew to a close, and didn’t know when everything would be up and running.

ITS spokeswoman Stephanie Hawco described it as an intermittent connectivity problem that affected some but not all state agencies.

Problems were reported at the departments of Environment and Natural Resources, Commerce, Office of Administrative Hearings, Transportation, Division of Motor Vehicles offices and Insurance.

Update: Insurance Commissioner Wayne Goodwin said phones and email at his office has been down all day and was still out at 5:45 p.m.

“It’s extremely frustrating,” Goodwin said. “Obviously, it’s very concerning for consumers and businesses that call us each and every day. I imagine people are wondering why they didn’t get returned calls.”

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