News & Observer | newsobserver.com | Service can be uncanny

Columnists: Haynie | Holly | Jones | Klonicki | LaGrone | Mark | Saylor | Serna | White  
2003:
Published: Oct 24, 2003 12:30 AM
Modified: Aug 16, 2006 02:12 PM

Service can be uncanny

Story Tools

Advertisements

If you're like me and you don't like to pay more for something than you have to (or, as my wife would say, "cheap"), you've probably discovered the joy of the 25-cent soda machine. You've probably also discovered the frustration of the broken soda machine.

Earlier this week, the 25-cent machines at the Wal-Mart on Glenwood and at both Krogers on Creedmoor were not working.

This is not a a rare occurrence. I don't know how many times I've approached these machines, joyfully anticipating taking care of my soda needs for an entire week with only a buck, only to have an out-of-order sign hit me like a bucket of cold water. Or I've put a quarter in the machine and watched it fall to the change return slot over and over as the reality that I was not gonna get my discount soda cruelly settled in.

The cheap machines do break down more often, said Dwayne Pipkin, assistant manager of the Glenwood Avenue Wal-Mart. They get more use, and people tend to jam them with foreign items more often than the higher-priced machines, he said. "I can't explain why," he added.

Keeping the machines working is "not easy," Pipkin added.

Since the machines are outside, workers may not always know they're broken, said Archie Fralin, Kroger's top PR guy, in a phone interview from his Roanoke, Va., office. He added: "I will have my people talk to store managers...if they aren't working as they should, we'll have to take care of it."

Call that a cheap thrill.

Editor Dan Holly can be reached at 829-4633 or dholly@newsobserver.com.
No comments have been posted for this story. Log in to be the first to comment.


The News & Observer is pleased to be able to offer its users the opportunity to make comments and hold conversations online. However, the interactive nature of the internet makes it impracticable for our staff to monitor each and every posting.

Since The News & Observer does not control user submitted statements, we cannot promise that readers will not occasionally find offensive or inaccurate comments posted on our website. In addition, we remind anyone interested in making an online comment that responsibility for statements posted lies with the person submitting the comment, not The News and Observer.

If you find a comment offensive, clicking on the exclamation icon will flag the comment for review by the administrators, we are counting on the good judgment of all our readers to help us.

Hosting Partners of
newsobserver.com

Member of the
Real Cities Network

A subsidiary of The McClatchy Company