Regarding the Sept. 19 letter “ Where’s personal service?”: Having lost a job in 1997 due to the company’s changing of its office software, I wholeheartedly know what it is to have a machine replace a person’s job and therefore make said job obsolete.
I believe this is the danger the letter-writer was stating, that not only are jobs being made obsolete by software, the self-checkouts and ATMs are replacing people and therefore lessening job opportunities. Show me a self-checkout, and I see at least three job opportunities unavailable for people.
ATMs and self-checkouts at the grocery stores do not call in sick (whether they’re lying about it or not), do not have attitude problems with customers or other employees, will not steal the merchandise and never ask for raises.
It has been a very long time since I pulled into a gas station and had the choice of either pumping the gas myself or having an employee pump the gas, wash the windows, air up the tires, check under the hood and other things. Where’s that job opportunity, now?
Christopher D. Hampton, Willow Springs