Your Sept. 21 Work&Money article about Rex Hospital’s new Acute Care Surgery program presented an incomplete picture of the initiative and the benefits for patients. It’s accurate that Rex no longer requires a handful of independent surgeons to handle on-call rotation for unassigned, general surgery patients. Instead, Rex physicians known as surgicalists now provide patients with 24/7, on-site access to immediate care. We believe that will improve the care for acutely ill surgical patients.
It is our hope that faster response time will allow our patients to spend less time in our hospital, pay less for their care and have better outcomes and overall experiences. Since the program began in August, our surgicalists have heard only positive feedback from patients. We constantly strive to exceed our patients’ expectations.
Your story left the impression that Rex is limiting hospital access by surgeons it doesn’t employ. Rex works with hundreds of independent surgeons who perform a wide range of procedures. That will not change.
The main priorities of Rex leadership are providing excellent patient care, safety and satisfaction. The surgicalist program is another initiative that we anticipate will benefit patients as our hospital system adapts to an ever-changing health care landscape.
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Dr. Charles Nicholson, chairman of the Medical Executive Committee, Rex Hospital
Dr. Linda Butler, chief medical officer, Rex Hospital, Raleigh