The News & Observer Plus

Frequently Asked Questions

Q What is N&O Plus?

A N&O Plus provides immediate and unlimited access to all content on our newspaper's website (newsobserver.com), our mobile site (m.newsobserver.com), our iPhone and Android smartphone apps, and our electronic replica edition (e-edition), in addition to your printed newspaper subscription. N&O Plus bundles all the ways you can read The News & Observer's content into one price.

To sign in or subscribe go to www.newsobserver.com/plus Back to top

Q How does the digital subscription work?

A Some portions of newsobserver.com will remain free; your access to other portions will be limited without a digital bundle subscription.

Each time your computer or smartphone visits our site, your use of the site's pages are counted. Some portions of our site, like our Homepage (the first page you come to on the site), our Section Fronts (the 'front' page of the Local News, Sports, Features, and Business sections of the site), dealsaver, and all advertising will remain fully accessible, which means you'll continue to have unlimited access to those pages. But the story-level pages, photo and video galleries, commenting and opinions, breaking news, obituaries, N&O ZONE Subscriber Rewards and other content will have limited access.

So when, for example, you click on a headline on the homepage and select a story, that page counts towards a limit of 15 free pages per 30-day period. Once you reach your 15-page limit, if you don't have a digital subscription, you'll be required to subscribe or wait until the next 30-day period to access them. The limit is 20 pages per 30-day period for our mobile site and 60 pages per 30-day period for our Verve iPhone app.

With a digital subscription, you will have unlimited access to all of the website and your use will not be limited. Back to top

Q When does metered access begin?

A Wednesday, December 19th, 2012. Back to top

Q Why isn't the website free anymore?

A Readers the world over will continue to have unlimited access to some portions of our website, including the homepage, section fronts, dealsaver, Find'nSave and advertising. But for story content, breaking news, photo galleries, video, commenting, N&O ZONE subscriber rewards, opinions and the rest of the site, readers will receive 10 free pages in a 30-day period. After that, access will be limited only to those who have a digital subscription. Casual readers get 10 pages for free every 30 days; more avid online readers are asked to pay a modest fee to continue reading, and print subscribers, who are some of our most loyal customers, are entitled to discounted access to a digital subscription. The limit is 20 pages per 30-day period for our mobile site and 60 pages per 30-day period for our Verve iPhone app.

The world of news and information keeps changing, and the newspaper industry continues to be at the forefront of that change. For more than one hundred years, this newspaper provided our communities with local and world news in printed format that was conveniently delivered to your door once every day. Technological advances of the last decade provide us all with the convenience of mobile phones, tablets, and an array of social media channels, and our readers want that same instant access to their newspaper. So we have transformed our business, restructured and retrained our staffs, developed new skill sets to deliver breaking news in a through a variety of platforms and become 24/7 information specialists.

The changes also require a change in our business model. We can no longer expect advertising to support all these platforms and options, so our readers will now share the support more equitably. But the N&O Plus option allows readers unlimited access to all our platforms at a minimal cost. Back to top

Q What digital subscription options are there for subscribers?

A All News & Observer newspaper subscriptions include unlimited digital access. Whether your newspaper subscription is 7-days, 6-days, weekends or Sunday only, you have unlimited access to all of our digital products 24/7. After you subscribe, there is a one-time activation step required to start your digital access.

To subscribe, sign in or activate your digital account go to www.newsobserver.com/plus

For readers who do not have a News & Observer newspaper subscription and want only digital access, they can purchase the digital bundle alone for $0.99 for the first month. The subscription will automatically renew at $7.95 every 4 weeks. They can also purchase the digital bundle for $79.50 per year if paid annually.

To sign in or subscribe go to www.newsobserver.com/plus

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Q How do I sign up for a digital subscription?

A Visit www.newsobserver.com/plus

Or, when you've viewed your 10 free page views, a pop-up online order form will appear and invite you to subscribe. You'll have the choice of a digital bundle if you want access to the digital package only, or you can sign up for a print and digital bundle, our best deal because it also includes delivery of the daily newspaper.

If you are not a News & Observer newspaper subscriber, once you have exceeded your 10 allocated pages in a 30-day period, a pop-up will appear asking you to subscribe. Back to top

Q How do I access my digital subscription?

A Once you purchase your digital subscription, you will be logged in to your account from the device you used to purchase the subscription. You don't have to do anything else to access the content on the website.

However, if you switch to another device or clear your saved login data, you may see the message asking you to subscribe. If that happens, simply click the 'Sign In' button on the top left corner of that screen and enter your e-mail address and the password you selected. Back to top

Q Can I comment or read the comments without paying for a digital subscription?

A You will need a digital subscription to comment or read comments (once your 10 'free' page views are used each 30-day period). Back to top

Q Will I be able to use my free N&O iPhone or Android app without paying for a digital subscription?

A Yes, but you will need a digital subscription to read stories once your 60 allocated pages are used each 30-day period. Without the digital subscription, your smartphone app will be limited to the unlimited access pages (homepage, section fronts, dealsaver, etc.) and 60 free pages each month. A digital subscription will give you unlimited access to N&O through your mobile app and to our e-edition.

To sign in or subscribe go to www.newsobserver.com/plus Back to top

Q What if I don't want digital access?

A Most of our readers have access to the Internet and use our website or mobile applications, so bundling them together makes sense. If you never use the website, don't have a smartphone or tablet, you can opt-out of the digital portion and save $2.46 every four weeks (or $32.00 per year if you pay annually). To opt-out, just call us at 800-522-4205. Back to top

Q What happens if I've only used a few of my 'free' pages when the month runs out?

A Our system works on a 30-day basis, not on a monthly calendar. So if your first 'free' page was in the middle of the month, your page allotment starts running again the middle of the following month. In other words, without paid digital access, visitors get 10 free subscription pages within any 30-day period. They still have unlimited access to our homepage, section fronts, dealsaver, Find'nSave, advertising and a few other selected pages. Back to top

Q We have one newspaper subscription and I want to add the digital bundle. But my spouse and my child use your free N&O mobile apps. Do I need three digital subscriptions?

A No. Your digital subscription can be shared with up to five mobile app users. Back to top

Q Is access to the e-edition included in my digital subscription?

A Yes. If you enter the account information for your digital subscription when prompted, you will gain access to our e-edition. Back to top

Q I have a subscription to The News & Observer but not for all 7 days. Do I still receive the home delivery discount for a digital subscription?

A Yes, regardless of the frequency of your home delivered subscription; you will add the digital bundle for $2.46 every four weeks or, if you pay annually, for $32.00 per year. And remember, even if your newspaper delivery is only 6-day, weekends or Sunday only, your digital access (online, or via mobile or tablet devices) is available 24 hours a day, seven days a week. Back to top

Q What is Press+?

A Press+ is our e-commerce system for digital subscriptions. When you subscribe to newsobserver.com, you will create a Press+ account, and Press+ will charge your credit card for the subscription amount. The charge will appear on your credit card statement as 'Press Plus' in the amount you have selected for your subscription. Back to top

Q If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions?

A No. You can log in using your account username and password from wherever you access the Internet. Back to top

Q Can everyone in my household use the same account?

A Yes, you can use the same account for all your family members. Back to top

Q I am an administrator at a business, university, library, or nonprofit organization. Am I eligible for a bulk discount?

A Yes. If you are interested in site-level licensing, please contact Brian Hinton at bhinton@newsobserver.com or 919-829-4712. Back to top

Q How will digital subscriptions be billed?

A Press+ accepts major credit cards. Subscriptions are billed every 30 days for monthly subscriptions or every 360 days for annual subscriptions. Your subscription renews automatically, and you are charged in advance of each billing cycle unless you cancel.

Note: Because Press+ is managing the billing for your digital subscription, the charge on your credit card statement will say 'Press Plus' rather than The News & Observer.

N&O digital only subscribers will be billed 30 days prior to their expiration date and payments can be made at newsobserver.com/myaccount or by contacting Customer Service at 1-800-522-4205. We accept MC, VISA, DISCOVER, and American Express credit cards. The charge on the credit card statement will say The News & Observer. Back to top

Q Is the popup 'subscribe' window a secure URL?

A Yes. If you right-click on the window and 'view frame info' or 'frame source,' you'll see it's an https URL. Back to top

Q Can I pay by check, invoice, or PayPal?

A No. All payments are via credit card. Back to top

Q What is the cancellation policy?

A You may cancel your subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Your unlimited access will continue for the remainder of the current 30-day period. Afterward, you will still be able to view 15 pages per 30-day period on newsobserver.com at no charge, just like any other visitor. Back to top

Q How do I sign in to my account once I've subscribed?

A You are automatically signed in as soon as you subscribe; there isn't anything further you need to do. If you are prompted with a message to subscribe at a later time, you can log in with the account you created. If you subscribed at one computer and would like to sign in at a different computer (e.g. home and work computers), go to www.newsobserver.com/plus and click 'Sign In.' Back to top

Q How do I access my digital subscription account?

A To access your account, follow these steps:
1. Click 'My Account' at www.mypressplus.com
2. Log in with your email address and password Back to top

Q What do I do if I forgot my password?

A To reset your password, follow these steps:
1. Go to https://accounts.mypressplus.com
2. Click 'Forgot password'
3. Enter your email address and click 'Submit.' This will send you an email with a link to reset your password.
4. After clicking the link, you will be prompted to enter and reconfirm your new password.
5. Click 'Submit' and your password will be updated Back to top

Q How do I modify my payment information?

A To modify your payment information, follow these steps:
1. Click 'My Account' at www.mypressplus.com
2. On the 'Account Summary' page, select 'Modify Payment Information'
3. Confirm that the cardholder name and billing zip code of your credit/debit card are correct
4. Enter your card number and expiration date
5. Click 'Submit' and your payment information will be updated Back to top

Q How do NIE teachers access the E-Edition?

A Registered NIE teachers will not experience a change to the way they access the e-edition. They go to www.newsobserver.com/nie to sign in. Back to top

Q How are clicks in photo galleries counted?

A You only use one click when you enter a photo gallery. All photos you click on after you enter the gallery are not counted. You use a second click when you enter the next gallery. Back to top

Q What if I have further questions?

A For questions about your print subscription, or for more information about why we are charging for digital access, please contact our customer service department at:
customerservice@newsobserver.com or call 800-522-4205. Back to top

For help accessing your digital subscription, please contact Press+ customer service at www.mypressplus.com/contact.

To sign up for a digital subscription, visit www.newsobserver.com/plus.