AT&T and Capitol Broadcasting have reached an agreement for a multi-year contract that returns WRAL and WRAZ to the televisions of U-verse customers.
The agreement was announced in a statement from AT&T early Tuesday morning.
WRAL is the local NBC affiliate and WRAZ is the local Fox affiliate. The channels have been off AT&T U-verse since Sept. 13.
In a statement on the WRAL website, CBC president and COO Jimmy Goodmon said, “Our team has answered phone calls, emails and responded on social media to thousands of you during this unfortunate situation. We even met 4,000 of you in person during the antenna giveaway. From the founding days of this company, we have leaned on our values and stood up for fairness even when it was painful or not popular. We very much appreciate you believing in us. Please don’t hesitate to let us know how we’re doing.”
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Credit for missed service?
Some AT&T U-verse customers have struggled during the blackout to get credits on their bills for the missed channels. When asked on Tuesday about how customers can get discounts on their bills, an AT&T spokesperson gave this statement: “We share customers’ frustration with the increasing frequency of station blackouts throughout the entire industry and continue to work with customers individually to strive to meet their needs.”