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Frequently Asked Questions - trianglemom2mom.com redesign 2013

Question: Why change?

A: Our main goal for the new redesign has been to make the site easier to use and less cluttered, while still providing all the information you expect to find. You should immediately notice that the speed of the site has improved.

Q: Am I going to get used to this only to have you change it again?

A:Yes, we did just redesign the site a few months ago... This version is on a new technology platform, so we expect to add features and enhancements in the weeks and months ahead. But the look of the site will basically remain the same.

Q: Will I need to register again?

A: No. Your existing username and password have been carried over to the new site.

Q: I can't find something because it's not where I'm used to seeing it. What do I do?

A: Go to the search window at the top of any page, and type in a key word for what you're looking for; it should appear in a listing of content with that key word in it. The search window is a great way to find content on our site.

Q: I have my favorite sections or pages on your site bookmarked. Will those bookmarks still work?

A: Yes, they should. We did remove some redundant sections, so if you have a problem finding something, please check our Site Map, linked from the bottom of all the pages.

Q: How do I find what other people are reading?

A: A list of the Most Popular Stories of the day can be found on the right side of most pages on the site.

Q: I can't find what I am looking for, what do I do?

A: You can go to the search box at the top of the site and type in a name or description for what you're trying to find. You can also click on the Site Map in the line of links at the bottom of each page. The site map is a complete list of sections and pages on the site.

Q: I can click a Facebook "like" button on other sites, what about here?

A: Yes. When you are on a story page a Facebook "like" button is located just beneath the headline of the story. You can click there to "like" the story. If you wish to post the story to your Facebook page, you can click the Facebook icon at the bottom of the story itself, in the bar that says "Share this story."

You can reach our Facebook page by scrolling down on the right side of our home page until you see our Facebook link, or by clicking on the Facebook link under the "Stay Connected" bar at the bottom of pages on the site.

Q: Can I still comment on articles?

A: Yes. In fact, you can now comment on photos and videos as well.

Q: I'm using an older browser. Will that make a difference in what the site looks like to me?

A: You'll have the best experience on our site by using Firefox 3.6 and above, Internet Explorer 8 and above, Chrome and Safari 4 and above.

Q: How do I make a suggestion, offer a comment or ask a question about the new site?

A: Please go to our Customer Support page, linked from the top of all our pages, and give us your feedback using the form we have posted there.

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