Rex Hospital in Raleigh has once again ranked tops among North Carolina hospitals for its interactions with patients – a ranking that incorporates patient satisfaction.
Rex, which is owned by UNC Health Care, also ranked No. 1 in the inaugural Patient Engagement Ranking for North Carolina hospitals issued last year by Axial Exchange, a Raleigh startup.
Duke Raleigh Hospital ranked No. 3 in this year’s list.
The rankings are based on: personal health management, which includes electronic access to patient health records and providing resources in support of disease management; patient satisfaction, based on a survey by the Centers for Medicare and Medicaid; and engaging with patients via social media.
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Axial ranked 80 North Carolina hospitals. Rankings for other Triangle hospitals include: Duke University Hospital, No. 9; Duke Regional Hospital, No. 12; UNC Hospitals, No. 13; WakeMed Cary, No. 19; and WakeMed Raleigh, No. 52.
“We are beginning to see more and more provider organizations make investments to strengthen patient engagement initiatives,” Axial CEO Joanne Rohde said in a statement. Founded in 2009, Axial’s software enables healthcare systems to engage with patients.
A complete list of the rankings can be found at http://axialexchange.com/engagement/state/NC.