British Airways says it is canceling all of its flights out of London’s Heathrow and Gatwick airports for the rest of Saturday because of a “major IT system failure,” but the listed BA flight from RDU International Airport to London, which is operating as American Airlines Flight 174, was still scheduled as of 5:05 p.m.
Passengers should check their flight status, but British Airways says in an announcement on its website that most of its long-haul flights scheduled to land in London on Sunday are expected to arrive as normal.
BA 1551, operating as AA 174, from RDU was scheduled to depart at 5:55 p.m. Saturday and arrive at Heathrow at 6:28 a.m. Sunday.
BA has not said what is causing the computer problem, but says it has no evidence of a cyberattack.
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Here is the airline’s announcement:
“Following the major IT system failure experienced earlier today, with regret we have had to cancel all flights leaving from Heathrow and Gatwick for the rest of today, Saturday, May 27.
“We are working hard to get our customers who were due to fly today onto the next available flights over the course of the rest of the weekend. Those unable to fly will be offered a full refund.
“The system outage has also affected our call centres and our website but we will update customers as soon as we are able to.
“Most long-haul flights due to land in London tomorrow (Sunday, May 28) are expected to arrive as normal, and we are working to restore our services from tomorrow, although some delays and disruption may continue into Sunday.
“We will continue to provide information on ba.com, Twitter and through airport communication channels.
“We will be updating the situation via the media regularly throughout the day.
“We are extremely sorry for the inconvenience this is causing our customers during this busy holiday period.”