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911 service restored for mobile users across the Southeast, officials say

Some cell phone users are unable to dial for emergency help across the southeast portion of the United States.
Some cell phone users are unable to dial for emergency help across the southeast portion of the United States.

Services have been restored Thursday afternoon to 911 centers throughout the Southeast following an outage that left some cellphone users unable to call 911.

Reports of interrupted service throughout North Carolina and the region began Wednesday. The services were returned to normal by 1 p.m. Thursday, according to officials.

“Our 911 centers and employees were still operating and serving their communities during this time using established protocol for such instances,” Pokey Harris, executive director of the NC 911 Board, said in a news release. “We understand how important 911 service is and always aim to make sure there is as little downtime as possible.”

At this time, the cause of the interruption is not known, but an analysis is underway, according to news release.

State officials say anyone who still has trouble reaching their local 911 center should call the center’s main number to report the problem. The state’s 115 centers are managed and operated by county or municipal authorities.

The NC 911 Board is responsible for both wireline and wireless 911 communications in the state, as well as related policies and procedures, and it administers the state’s 911 Fund.

More than 70 percent of all 911 calls in North Carolina are made with wireless devices, according to NC 911.

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