For 25 years, Cary Car Care has stayed in the same location, but the family-owned business has seen plenty of changes.
Cary Car Care, established in 1990 by Paul Lambdin and Doug Wilson, has expanded, nearly doubling in size. A second generation of owners has taken over daily operations, too.
But one thing that hasn’t changed is the family atmosphere and the commitment to customer service.
“Our number one goal is to have our customers come in and understand what services will be completed and be happy with the service,” said Kelsey Lamdin, who is Paul’s daughter. “Nobody wants to need car repairs. It’s devastating when a car breaks down. We want to get the customer back on the road as soon as we can.
“We try to get to know all our clients by name,” she said. “We have long-time clients whose kids are now old enough to need us.”
Kelsey, 27, is part of the second generation at Cary Car Care along with her cousin, BJ Lambdin, 35. Kelsey and BJ serve as vice presidents and are co-owners with Paul Lambdin, 58. Wilson retired in 2000.
“BJ and I work really well together,” Kelsey Lamdin said. “Dad was the sole owner for more than 10 years, so it’s been good to put our heads together. ... Dad is really good at what he does. He’s easy to work with and he’s really good with people. When I have ideas, he lets me run with it.”
Kelsey acknowledges she didn’t know much about how things worked before joining the Cary Car Care team.
“When I was a kid, I used to love to ride the alignment rack,” she said. “Since starting work here, I’ve learned so much about cars. It’s interesting. It never was before.”
On Saturday, Aug. 29, the Lambdins will host a charity event to mark their 25th anniversary in business. Partnering with Wheels4Hope, Cary Car Care will be completing repairs free of charge for program recipients. Wheels4Hope is a non-profit, faith-based car donation program that provides affordable transportation to low-wage families.
The public is invited to the celebration, which will also include free food, games and a raffle. Car care clinics will be offered on a first-come, first-served basis.
“We want to empower people about their cars,” Kelsey said.
The Lamdins have new ideas for going forward, not just staying happy with the status quo, she said.
“Dad had ideas, but it was difficult as a one-man show,” she said. “Our changes have been good changes. Our goals and mission will stay the same.”
The younger generation has implemented one minor change in the in the customer waiting room.
“Dad put tires on the wall when he opened,” said Kelsey Lambdin. “They’d been up for 25 years. We took them down this summer.”
A photo of the tires now hangs on the wall, a concession to Paul, who Kelsey says was a good sport about the redecorating.
“I took them down myself,” Paul Lamdin said. “I’m the one who put them up, so it was only right that I take them down.”
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About Cary Car Care
Location: 234 E. Johnson St., Cary
Contact: 919-380-0040, firstname.lastname@example.org or www.carycarcare.com
Hours: 7 a.m.-6 p.m., Monday through Friday
Service Day celebration: Saturday, Aug. 29, 11 a.m.-4 p.m. There will be care care clinics at 11:30 a.m. and 1:30 p.m. and a car blessing and ceremony at 12:30 p.m.