North Raleigh News

Raleigh officials warn of letters that offer water-protection service

The city is reminding residents that it does not collaborate with private companies that offer insurance-like protection to water and sewer customers.

Some people who buy water from the city of Raleigh have received letters from companies selling utility protection coverage. The letters imply that the company is working with the city, but that’s not true, Raleigh officials said in a news release Tuesday.

Some companies offer protection programs for customers who are responsible for repairing water and sewer lines on their property, according to the city. But Raleigh does not endorse any particular company, and officials are encouraging customers to research companies before making a purchase.

The town of Wake Forest also issued a statement about the mailings. Wake Forest residents, along with those who live in Garner, Knightdale, Rolesville, Wendell and Zebulon, buy water from Raleigh.

Some Wake Forest residents have reported receiving letters from American Water Resources of North Carolina, a New Jersey-based company offering a water line protection program for homeowners.

Water customers have received letters from companies every couple of months since 2012, said Carolyn Dumas, communication administator for Raleigh’s public utilities department.

“Customers need to make sure they read the details of these coverages being offered,” she said.