Ting Fiber has decided to move forward with plans to bring ultra high-speed internet to Holly Springs after determining there’s enough interest from residents.
Ting Internet announced in October it wanted to introduce its services to the Holly Springs area. After receiving enough pre-orders, Adam Eisner, Ting’s vice president of networks, said the company plans to start rolling out the service to certain neighborhoods.
“As part of that, we’ve started the engineering process,” he said Tuesday in a phone interview. “Now we’re full-on designing the network.”
The company, a division of Toronto-based internet services and telecommunications company Tucows Inc., offers the fast internet service in Charlottesville, Va., and Westminster, Md., making Holly Springs the third town to get the service.
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The company still needs to have its plans approved by the town and receive permits for construction, Eisner said.
But he said the company will set up a local office to oversee the process of installing the infrastructure below town streets.
He said area residents will be hired for the installation and management of the construction.
“It’s important to have local people on the grounds,” he said.
Ting spent a few months generating interest in the services and set up a pre-order system with a $9 fee to analyze if the endeavor was worth pursuing and which parts of town have the highest demand.
Based on those results, the company will start laying fiber in August in the Holly Glen neighborhood in the south part of town, followed by the surrounding neighborhoods of Braxton Village and Holly Pointe.
Construction of Phase 2 in Windcrest, Oak Hall and Windward Pointe will begin in October, and Arbor Commons, Arbor Creek and 12 Oaks will follow in November.
The company said homes should be connected to the service by the end of 2016, though weather could affect the construction schedule.
Eisner emphasized that Ting will expand its service beyond the initial phases. As the project goes on, he said, Ting will continue to assess the demand in other locations and provide accordingly.
Throughout the Triangle, Google Fiber, Frontier and AT&T have been installing fiber networks, though Holly Springs isn’t included in the Google Fiber plan. Google Fiber plans to offer service in Raleigh, Durham, Carrboro, Cary, Chapel Hill, Garner and Morrisville. AT&T plans to compete with Google in each area except Garner and Morrisville with its U-Verse with GigaPower service.
Many of the companies have heard complaints from homeowners who are frustrated with the construction in their neighborhoods.
Eisner said Ting will communicate with Holly Springs’ residents to avoid similar frustrations.
“We plan to be up front,” Eisner said.
Ting boasts its “crazy fast fiber internet” has download and upload speeds of 1000 megabits per second, compared to an average connection of 25 megabits per second.
Startup costs vary based on location, according to a news release, but all users must have a Ting Internet Box, or a router, which can be bought for $199 or rented for $9 a month. Ting says service is $89 a month for a residence or $139 a business.
Paige Connelly: 919-460-2609, @pconnellly
For updates on Ting Internet, go to ting.com/hollysprings or call 919-753-4126.