Wake County

The country’s top rated Amtrak station is closer than you’d think

The Cary Amtrak station at 211 N. Academy Street was ranked the No. 1 Amtrak station in the country in 2017 for “overall station experience” in a customer survey. Eight trains a day stop at the station.
The Cary Amtrak station at 211 N. Academy Street was ranked the No. 1 Amtrak station in the country in 2017 for “overall station experience” in a customer survey. Eight trains a day stop at the station. JULI LEONARD

The top-rated Amtrak station for customer satisfaction in the country happens to be in a suburban Triangle town where the car is king.

The station in downtown Cary was ranked No. 1 in “overall station experience” in Amtrak’s 2017 customer satisfaction rankings, with a score of 97 percent, according to the N.C. Department of Transportation. Customers were asked to judge their station based on several criteria, including cleanliness, safety, clarity of signs, friendliness of station workers and ease in boarding trains.

The town-owned Cary station outscored more than 450 other Amtrak stations across the country. The station in Salisbury ranked fourth, with a score of 94 percent, according to NCDOT.

The Durham station, which made the top 10 in customer satisfaction last year, was ranked 23rd, with a score of 92 percent, while the Raleigh station was 63 at 87 percent.

Cary is the fourth busiest train station in the state, serving nearly 85,000 passengers in 2016, according to NCDOT. Eight trains a day stop in Cary, including the Piedmont, the Carolinian and the Silver Star.

The Cary station was built in 1996 and expanded in 2011. It replaced the town’s historic station, which was torn down in the 1970s.

Richard Stradling: 919-829-4739, @RStradling

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