Contact Us

Main Office
The News & Observer
421 Fayetteville Street, Suite 104
Raleigh, NC 27602

Main: (919) 829-4500
Customer Service: (800) 522-4205

Office Hours:
Walk-in Office Hours: 10am-3pm
Walk-in Payments are restricted to Thursdays every week
Walk-in Legals are restricted to Wednesdays every week

To manage your account/subscription online or for delivery issues, please visit Subscription Self-Service
To place a Classified ad, you may use our online order entry. For other classified ad questions or issues, use the form below.

General telephone inquiries


General office hours

Monday through Friday: 10:00 a.m. to 3:00 p.m.

Contact numbers

Advertising (919) 836-5600 or (800) 736-2602 Fax: (919) 836-5704


Title Name/Email Work Phone
Sara Glines President/Publisher (919) 829-4659
Robyn Tomlin Executive Editor/Regional Editor - Carolinas (919) 829-4806
John Drescher Opinions and Solutions Editor (919) 829-4515
Jim Puryear Vice President of Audience Development (919) 829-4727
Kelli Estes Regional HR Business Partner (919) 829-4853
Caroline Willingham Vice President of Finance (919) 829-4849


Title Name/Email Work Phone
Chief Creative Director of Brand Strategy Del Scheitler
(919) 836-5737
Key Strategic Sales Manager Jeff Knight
(919) 836-5614
Partnership Accounts Manager Kaki Berkeley
(919) 836-5997
Channel Sales Manager Eric Didawick
(919) 836-5601
Preprint Coordinator Jennifer Trainer
(919) 836-5656
Collections & Credit Manager Debbie Mahaffey
(919) 829-4681, (800) 849-1948

Subscriber Services

To handle basic subscription transactions including starting delivery, temporarily stopping delivery or reporting a delivery problem please visit our easy-to-use site below.

Online Subscriber Services Center

Single Copy Sales

Single copy is the distribution and sales of The News & Observer at vending rack and in-store locations. The News & Observer single copy buyers differ from home delivery subscribers in that they make the decision to purchase a newspaper on a daily basis.

List of paper locations

News in Education

The News in Education program is a cooperative effort of newspapers and thousands of schools in the U.S., Canada and other nations where the newspapers is used as a tool of instruction. Publishers provide copies of their newspapers to schools, sponsor teacher education programs, offer instructional resource materials and generally help schools develop newspaper use for student learning.

News in Education

Business Center

Welcome to The News & Observer business center! Here you will find information on our popular bulk newspaper deliveries, special event sponsorships, and our Hotel Delivery Program. Also, customized programs can be tailored to suit your business needs, so contact your N&O rep today.

Plan B for Business
Advantage Newspaper Sponsorship Program
Hotel Program

News & Observer Rewards

The News & Observer Rewards program is designed to thank and reward all News & Observer readers with prizes such as gift cards, movie tickets, electronics, exclusive discounts and more!

News & Observer Rewards

Phone: 919-829-4725
Monday - Friday, 10 AM - 3 PM

Contact Circulation

For any issue that cannot be handled in the Online Subscriber Services Center, you may contact N&O Circulation customer service directly.




Send us an email through the help desk.

Newsroom Administration

Name Title Work Phone
Robyn Tomlin Executive Editor/Regional Editor - Carolinas (919) 829-4806
Jane Elizabeth Managing Editor (919) 836-5909
Susan Spring Director of Newsroom Operations (919) 829-4860


Name Title Work Phone
Thad Ogburn Metro editor (919) 829-8987
Camila Molina K12 / Diverse community reporter (919) 829-4538
T. Keung Hui N.C. public schools reporter (919) 829-4534
Anna Johnson Wake watchdog reporter (919) 829-4807
Martha Quillin My North Carolina reporter (919) 829-4989
Jane Stancill Higher Education reporter (919) 829-4559
Sarah Nagem Breaking news / Public safety editor (919) 829-4635
Ron Gallagher A.M. breaking news reporter (919) 829-4572
Thomasi McDonald P.M. breaking news reporter (919) 829-4533
Josh Shaffer Crime / Courts reporter (919) 829-4818

State Government

Name Title Work Phone
Jordan Schrader State politics editor (919) 829-4840
Rashaan Ayesh Fact check reporter (919) 829-4802
Lynn Bonner Social services reporter (919) 829-4821
Rob Christensen Columnist (919) 829-4532
Will Doran State workers reporter (919) 836-2858
Brian Murphy North Carolina in DC (202) 383-6089
Paul A. Specht State government reporter / Fact check (919) 829-4870
Craig Jarvis State government reporter / Money (919) 829-4576

Triangle Growth

Name Title Work Phone
Mary Cornatzer Business / Growth editor (919) 829-4755
Brooke Cain Retail/Media reporter (919) 829-4579
Zachary Eanes RE / Tech reporter (919) 829-4516
John Murawski Health / Environment reporter (919) 829-8932
Richard Stradling Transportation / Growth reporter (919) 829-4739

Audience Growth

Name Title Work Phone
Eric Frederick Regional audience growth editor (919) 829-8956
Andrew Roman Regional audience growth producer (919) 829-4812
Alma Washington Regional audience growth producer (919) 829-8910

Real-Time News

Name Title Work Phone
Abbie Bennett Real-time reporter (919) 836-5768


Name Title Work Phone
Jessica Banov Features editor (919) 829-4831
Drew Jackson Eating/dining reporter (919) 829-4707
David Menconi What to do here reporter (919) 829-4759
Mike Williams editor (919) 836-4973


Name Title Work Phone
Carli Brosseau Investigations (919) 829-4627
Andrew Carter Investigations (919) 829-8944
Dan Kane Investigations (919) 829-4861
David Raynor Investigations (919) 829-4798


Name Title Work Phone
Steve Ruinsky Sports editor (919) 829-4530
Jessaca Giglio Assistant sports editor (919) 829-4649
Chip Alexander GA / Carolina Hurricanes reporter (919) 829-8945
Jonathan Alexander UNC sports reporter (919) 829-4822
Luke DeCock Columnist (919) 829-8947
Joe Giglio NC State sports reporter (919) 829-8938
Jonas Pope NCCU/recruiting reporter (919) 419-6501
Steve Wiseman Duke sports reporter (919) 768-3933


Name Title Work Phone
Scott Sharpe Multimedia editor (919) 836-4927
Ethan Hyman Photojournalist (919) 812-7579
Kevin Keister Video producer (919) 561-2264
Juli Leonard Photojournalist (919) 812-7378
Chuck Liddy Photojournalist (919) 812-7311
Travis Long Photojournalist (919) 812-7564
Casey Toth Photojournalist (919) 412-6045
Julia Wall Photojournalist (910) 547-5556
Robert Willett Photojournalist (919) 812-7511


Name Title Work Phone
John Drescher Opinions and solutions editor (919) 829-4515
Ned Barnett Assistant opinions and solutions editor (919) 829-4512
Shelbi Polk Reporter (919) 829-4557