Contact Us

Main Office
The News & Observer
421 Fayetteville Street, Suite 104
Raleigh, NC 27601

Customer Service: (800) 522-4205

News tips:
Use these forms to send us investigative news tips.

Office Hours:
Walk-in Office Hours: 10am-3pm

To manage your account/subscription online or for delivery issues, please visit Subscription Self-Service
To place a Classified ad, you may use our online order entry. For other classified ad questions or issues, use the form below.

General telephone inquiries


General office hours

Monday through Friday: 10:00 a.m. to 3:00 p.m.

Contact numbers

Advertising (919) 836-5600 or (800) 736-2602 Fax: (919) 836-5704


Title Name/Email Work Phone
Sara Glines President/Publisher (919) 829-4659
Peter St. Onge NC Opinion Editor 704-358-5029
Jim Puryear Vice President of Audience Development (919) 829-4727
Kelli Estes Regional HR Business Partner (919) 829-4853
Caroline Willingham Vice President of Finance (919) 829-4849


Managers Title/Area Phone
Donna Gordon
Director, Major Retail & National (704) 358-5280
Justin Moore
Carolinas Regional Recruitment & Call Center Manager (704) 358-5312
Angie Sullivan
Regional Sales Manager (704) 358-5521
Dan Morgenstern
Local Sales Manager (704) 358-5333

Subscriber Services

To handle basic subscription transactions including starting delivery, temporarily stopping delivery or reporting a delivery problem please visit our easy-to-use site below.

Online Subscriber Services Center

Single Copy Sales

Single copy is the distribution and sales of The News & Observer at vending rack and in-store locations. The News & Observer single copy buyers differ from home delivery subscribers in that they make the decision to purchase a newspaper on a daily basis.

List of paper locations

News in Education

The News in Education program is a cooperative effort of newspapers and thousands of schools in the U.S., Canada and other nations where the newspapers is used as a tool of instruction. Publishers provide copies of their newspapers to schools, sponsor teacher education programs, offer instructional resource materials and generally help schools develop newspaper use for student learning.

News in Education

Business Center

Welcome to The News & Observer business center! Here you will find information on our popular bulk newspaper deliveries, special event sponsorships, and our Hotel Delivery Program. Also, customized programs can be tailored to suit your business needs, so contact your N&O rep today.

Plan B for Business
Advantage Newspaper Sponsorship Program
Hotel Program

News & Observer Rewards

The News & Observer Rewards program is designed to thank and reward all News & Observer readers with prizes such as gift cards, movie tickets, electronics, exclusive discounts and more!

News & Observer Rewards

Phone: 919-829-4725
Monday - Friday, 10 AM - 3 PM

Contact Circulation

For any issue that cannot be handled in the Online Subscriber Services Center, you may contact N&O Circulation customer service directly.




Send us an email through the help desk.

Newsroom Administration

Name Title Work Phone
Robyn Tomlin Executive Editor/Regional Editor - Southeast Region (919) 829-4806
Jane Elizabeth Managing Editor (919) 836-5909
Susan Spring Director of Newsroom Operations (919) 829-4860


Name Title Work Phone
Thad Ogburn Metro editor (919) 829-8987
Mark Schultz Deputy metro editor (919) 829-8950
Virginia Bridges Crime & Public Safety (919) 829-8924
Trent Brown Durham / Orange schools reporter (919) 829-8956
Brooke Cain Triangle Trends / Media reporter (919) 829-4579
Tammy Grubb Chapel Hill / Orange County (919) 829-8926
Ashad Hajela Crime & Public Safety (919) 836-2813
T. Keung Hui N.C. public schools reporter (919) 829-4534
Anna Johnson Raleigh / Wake County (919) 829-4807
Joe Johnson Durham / Durham County (919) 419-6678
Kate Murphy Higher Education reporter (919) 829-4842
Martha Quillin Culture & Conflict reporter (919) 829-4989
Josh Shaffer Crime & Courts reporter (919) 829-4818

State Government

Name Title Work Phone
Jordan Schrader State politics editor (919) 829-4840
Will Doran State workers reporter (919) 836-2858
Brian Murphy North Carolina in DC (202) 383-6089
Paul A. Specht State government reporter / Fact check (919) 829-4870
Dawn Vaughan State government / community reporter (919) 419-6563

Triangle Growth

Name Title Work Phone
Dave Hendrickson Growth & Business editor (919) 829-4657
Lynn Bonner Health / Environment reporter (919) 829-4821
Zachary Eanes Innovate Raleigh / Tech reporter (919) 829-4516
Richard Stradling Transportation / Growth reporter (919) 829-4739
Adam Wagner Report for America fellow (919) 829-4669

Audience Growth

Name Title Work Phone
Andrew Roman Regional audience growth producer (919) 829-4812
Alma Washington Regional audience growth producer (919) 829-8910

Real-Time News

Name Title Work Phone
Sarah Nagem Real-time editor (919) 829-4635
Simone Jasper Real-time reporter (919) 836-5768
Bailey Aldridge Real-time reporter (919)-829-4530


Name Title Work Phone
Jessica Banov Features/Night editor (919) 829-4831
Drew Jackson Eating / dining reporter (919) 829-4707


Name Title Work Phone
Doug Miller Investigations editor (704) 358-5107
Carli Brosseau Investigations (919) 829-4627
Andrew Carter Investigations (919) 829-8944
Dan Kane Investigations (919) 829-4861
David Raynor Investigations (919) 829-4798


Name Title Work Phone
Jessaca Giglio Assistant sports editor (919) 829-4649
Chip Alexander GA / Carolina Hurricanes reporter (919) 829-8945
Jonathan Alexander UNC sports reporter (919) 829-4822
Luke DeCock Columnist (919) 829-8947
Joe Giglio NC State sports reporter (919) 829-8938
Jonas Pope NCCU / recruiting reporter (919) 419-6501
Steve Wiseman Duke sports reporter (919) 768-3933


Name Title Work Phone
Scott Sharpe Multimedia editor (919) 836-4927
Ethan Hyman Photojournalist (919) 812-7579
Kevin Keister Video producer (919) 561-2264
Juli Leonard Photojournalist (919) 812-7378
Travis Long Photojournalist (919) 812-7564
Casey Toth Photojournalist (919) 412-6045
Julia Wall Photojournalist (910) 547-5556
Robert Willett Photojournalist (919) 812-7511


Name Title Work Phone
Ned Barnett Assistant opinions and solutions editor (919) 829-4512