Fidelity Investments plans to expand RTP campus by 225 employees
Fidelity Investments is expanding its Research Triangle Park-based operations by 225 employees, the financial services company said Wednesday.
The move is part of a nationwide hiring spree of 4,000 new employees, as the company adds workers to handle a surge in its online banking services.
Digital interactions during the pandemic increased by nearly 60% on Fidelity’s mobile and web platforms.
“What was driving that growth was everyone being in a virtual environment,” said Brooke Forbes, head of technology for personal investing at Fidelity, in an interview with The News & Observer.
“We’ve worked really hard to put even more of our development efforts into those digital channels,” Forbes added, “scaling those digital offerings and adding virtual assistants that can engage with customers online.”
Forbes said she doesn’t expect that growth to slow down, especially as Fidelity’s customers continue to get younger.
“As customer demographics change and younger generations get more involved in trading and thinking about investing, their preference is to work in those digital channels,” she said.
However, many people want the option to call an individual when doing business with Fidelity. So the company is also beefing up its customer service operations.
The new Durham jobs will be in both technology and client-facing roles, like customer service.
The tech roles will be positions such as full stack software engineers, data scientists and mobile/IOS engineers.
Forbes calls the Triangle a “hot bed” of recruitment for technology roles, and has become one of its most important hubs for technology roles along with offices in New England and Texas.
“We have been fortunate to have a really strong presence in RTP for many years now,” she said. “There is so much terrific talent there, especially coming out of the universities.”
Financial services jobs in Triangle
Fidelity’s RTP campus is home to more than 3,600 employees, according to Wake County Economic Development.
The company is one of a number of financial services firms that have opened up tech hubs in the Triangle in the past decade.
Other financial companies, including Credit Suisse, Deutsche Bank and MetLife, have added hundreds of jobs here in recent years, The News & Observer previously reported.
Many of the new Fidelity jobs are expected to be filled by the middle of this year. It’s a quick turnaround, Forbes said, and the company plans to be aggressive with onboarding new associates.
The company is hosting several job webinars later this month to meet potential applicants. People can sign up for the webinars at jobs.fidelity.com/career-events.
This story was produced with financial support from a coalition of partners led by Innovate Raleigh as part of an independent journalism fellowship program. The N&O maintains full editorial control of the work. Learn more; go to bit.ly/newsinnovate
This story was originally published April 7, 2021 at 5:31 PM.
