The N.C. Division of Motor Vehicles collects a lot of data, but much of it shows how much work the agency is doing, not how well it is doing it, according to a state audit.
The N.C. Division of Motor Vehicles collects a lot of data, but much of it shows how much work the agency is doing, not how well it is doing it, according to a state audit. Richard Stradling rstradling@newsobserver.com
The N.C. Division of Motor Vehicles collects a lot of data, but much of it shows how much work the agency is doing, not how well it is doing it, according to a state audit. Richard Stradling rstradling@newsobserver.com

NC DMV wants to improve its customer service. It really needs some goals, auditor says.

May 11, 2018 07:16 AM