Wake County

Construction accident disrupts Verizon, Time Warner service

Thousands of Verizon Wireless and Time Warner Cable customers in the Triangle lost cell phone and Internet service Monday for more than six hours when local networks were disrupted.

Time Warner spokesman Scott Pryzwansky blamed the outage on a construction accident in Raleigh that severed telecommunications fiber cable at Tryon Road and Junction Boulevard.

Time Warner customers lost phone, Internet and cable TV service, Pryzwansky said. Verizon Wireless said the outage knocked out cell phone service in Wake, Durham and Orange counties. Other counties also reported outages.

“A connectivity issue is causing a service interruption in Durham, Wake and Orange counties that is impacting voice service,” Verizon Wireless said in a statement issued before service had been restored. “Our data service is not impacted. Our engineers are aware of this issue and are working with our vendor partners to resolve this issue quickly.”

Service was restored by 9:30 p.m., according to an email issued by Karen Schulz, a Verizon spokesperson.

John Murawski: 919-829-8932, @johnmurawski