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Rescan Day: What antenna users can do if they lost local channels after scanning TVs

UPDATE: Even after rescanning their TVs multiple times, many people have reported losing some of the channels that changed frequencies on Sept. 11. We have heard reports of CBS 17, WRAL and WRAZ Fox 50 disappearing after rescan. WRAL addressed the problem, saying it could be because of the temporary antenna with a weaker signal that they must use until a new permanent antenna can be installed.

They also suggest unplugging your antenna from your TV, rescanning the TV to clear the TV’s memory, then plugging the antenna back in and scanning again. If you still aren’t getting the channels, it’s likely the weaker tower antenna signal. In that case, you must have patience. WRAL at least says their new antenna should be ready in “a few weeks.” There’s more info here at wral.com. You can also try calling the FCC Rescan Hotline at 1-888-CALL-FCC (1-888-225-5322).

ORIGINAL STORY: Television broadcast frequency changes for many local stations happen this week, meaning over-the-air antenna users will need to rescan their TVs to pick up the new frequencies for local stations.

This phase of “Rescan Day,” as it has been dubbed by the FCC, was originally scheduled for Sept. 6, but was postponed because of Hurricane Dorian’s siege along the east coast.

The new Rescan Day is Wednesday, Sept. 11 (rescan your TV any time after 3 a.m.).

The reason for the frequency changes is to make room for new 5G and other mobile broadband services.

The stations affected are: WRAL (NBC), WNCN (CBS), WRAZ (Fox), WUVC (Univision), WUNC (PBS UNC-TV), WHFL (Religious) and WRDC (My Network TV).

More about the rescan

The station numbers you use for finding your favorite channels will not change as a result of the frequency changes or rescanning.

The frequency changes for WLFL (The CW) and WTVD (ABC 11) will take place at a later date.

If you have trouble, consult TVAnswers.org or call the FCC Rescan Hotline at 1-888-CALL-FCC (1-888-225-5322).

If you are a cable, satellite or streaming viewer, this change doesn’t affect you.

Follow more of our reporting on Hurricane Dorian

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Brooke Cain is a North Carolina native who has worked at The News & Observer for more than 20 years. She writes about TV and local media for the Happiness is a Warm TV blog, and answers CuriousNC questions for readers.
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