Lynn Heathcote: School bus problems

Regarding the Sept. 14 news article “Wake County runs fewer school buses”: The Wake County schools’ transportation department’s new modus operandi must be, “If we don’t acknowledge a problem, there must not be any problem.”

Since the start of school, I have been trying unsuccessfully to confirm my children’s bus registration. Although both were registered prior to the deadline, their school and bus driver have informed us that neither is registered. I have completed the online customer service form and left voicemails (sadly, no option to talk to a live person) to verify their status.

With still no response, I obtained the email addresses of several transportation employees. To this, I receive an automated response telling me to complete the online customer service form.

Better still, the new, more efficient bus service has assigned us a new bus route this year. The route goes to five schools before making the 18 stops, resulting in a more than two-hour ride home for my children.

I would invite Superintendent Jim Merrill, the school board, the transportation employees who can’t be bothered to respond to anyone and any other resident who might have some clout to join the kids on Carnage route 67, but please plan ahead as the bus doesn’t make bathroom stops.

This story was originally published September 17, 2015 at 4:51 PM with the headline "Lynn Heathcote: School bus problems."