Jarvis John Edgerton IV: BCBS blues

Regarding the Jan. 8 news article “Blue Cross tech troubles set customers on edge”: I was surprised to read Blue Cross and Blue Shield apologized for its bungling of open enrollment.

BCBS was not apologetic to me regarding its taking almost $500 out of my account without authorization. During open enrollment, BCBS stopped offering my policy, suggested a much more expensive policy that covered none of my doctors and then automatically signed me up for this policy I did not want or purchase.

I bought a better policy from Coventry. I tried to call BCBS several times before its policy went into effect to cancel but gave up after 30 minutes on hold each time. I tried to cancel the policy online, but the BCBS website offers no means to cancel a policy.

I recently discovered BCBS took money from my account for the policy it assigned me without my permission. I sent an email requesting my money back and was told by BCBS it would retain part of the money to cover 11 days of coverage.

I should not have to “opt-out” in advance of a purchase I never made. BCBS stole from me, plain and simple, and should return all of the money it took.

This story was originally published January 12, 2016 at 4:34 PM with the headline "Jarvis John Edgerton IV: BCBS blues."