Lois Wilson: BCBS bull

The Jan. 16 news article “Customers fume as Blue Cross scrambles” regarding Blue Cross Blue Shield’s bumbling is laughable if anyone believes BCBS is really working to resolve its mess.

We were told in early fall that our 2015 plan would not be offered again in 2016. It was suggested we enroll in another plan, creating many questions. In early December, we spoke with a representative who answered our questions and reassured us that the plan we were enrolled in offered the network of physicians we needed.

So it is no surprise that January arrived, and we have no ID cards, no confirmation of anything, even the payment we made. We finally get an ID number from the staff at one of our doctor’s offices. It is then we realize we have been enrolled in the wrong plan. Not surprising given the track record of BCBS.

Lame apologies do absolutely nothing to resolve this literal life and death matter of dealing with peoples’ health. BCBS should be fined heavily, and that payment should be funneled directly to those harmed by BCBS’ negligence.

Sadly, if that fine ever occurred, it would be only a small slap and BCBS’ insulting commercials would continue throwing more bull on the public about how great it is.

This story was originally published January 20, 2016 at 4:55 PM with the headline "Lois Wilson: BCBS bull."