James E. Maynard Jr.: Total incompetence at BCBS

Regarding the Jan. 13 editorial “The Blue Cross goof”: The recent revelations of the fiasco at Blue Cross and Blue Shield are just the latest in a series of “surprises” it has foisted upon its policyholders.

Brad Wilson’s apology to his customers was certainly appropriate. However, it is not enough. This company has enjoyed a virtual monopoly of the health insurance market in North Carolina for over 50 years, and not being able to adjust and accommodate the requirements of the Affordable Care Act is unacceptable. This law was passed in 2010, and BCBS can’t implement a computer program to facilitate the participation of its policyholders?

People’s fears that they may not have coverage and face life-threatening choices are the price of BCBS’ incompetence. These problems should be a wake-up call to residents and government officials. The insurance commissioner should conduct a public hearing requiring the executive group at BCBS to explain how and why these problems occurred.

This company’s ineptitude has affected the lives of thousands of North Carolinians, and it is time for it to be held accountable.

Executive terminations and reorganization are among the remedies that seem appropriate. These problems clearly demonstrate high salaries do not equate to competence.

This story was originally published January 20, 2016 at 4:55 PM with the headline "James E. Maynard Jr.: Total incompetence at BCBS."