Steve Soccio, a Bank of America sales manager in Charlotte, demonstrates how a mortgage banker in a call center would interact on video with a customer in a branch. The Charlotte-based bank is putting video screens in branches where foot traffic is too low to justify having a specialist banker in the branch. The screens allow customers to talk to bankers who are housed in call centers in Charlotte and elsewhere.
Steve Soccio, a Bank of America sales manager in Charlotte, demonstrates how a mortgage banker in a call center would interact on video with a customer in a branch. The Charlotte-based bank is putting video screens in branches where foot traffic is too low to justify having a specialist banker in the branch. The screens allow customers to talk to bankers who are housed in call centers in Charlotte and elsewhere. T. Ortega Gaines ogaines@charlotteobserver.com
Steve Soccio, a Bank of America sales manager in Charlotte, demonstrates how a mortgage banker in a call center would interact on video with a customer in a branch. The Charlotte-based bank is putting video screens in branches where foot traffic is too low to justify having a specialist banker in the branch. The screens allow customers to talk to bankers who are housed in call centers in Charlotte and elsewhere. T. Ortega Gaines ogaines@charlotteobserver.com

Coming soon on video: Your Bank of America mortgage banker

March 28, 2015 02:00 AM

UPDATED March 28, 2015 05:56 PM

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