A worker cold call customers from the Blue Cross ‘situation room’ last month. Since Jan. 4, North Carolina’s largest health insurer has been dealing with a situation that saw about 25,000 customers across the state accidentally put into the wrong health plans.
A worker cold call customers from the Blue Cross ‘situation room’ last month. Since Jan. 4, North Carolina’s largest health insurer has been dealing with a situation that saw about 25,000 customers across the state accidentally put into the wrong health plans. Chris Seward cseward@newsobserver.com
A worker cold call customers from the Blue Cross ‘situation room’ last month. Since Jan. 4, North Carolina’s largest health insurer has been dealing with a situation that saw about 25,000 customers across the state accidentally put into the wrong health plans. Chris Seward cseward@newsobserver.com

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January 10, 2016 2:25 PM

Blue Cross: Refunds, fixes coming this week

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