A worker cold call customers from the Blue Cross ‘situation room’ last month. Since Jan. 4, North Carolina’s largest health insurer has been dealing with a situation that saw about 25,000 customers across the state accidentally put into the wrong health plans.
A worker cold call customers from the Blue Cross ‘situation room’ last month. Since Jan. 4, North Carolina’s largest health insurer has been dealing with a situation that saw about 25,000 customers across the state accidentally put into the wrong health plans. Chris Seward cseward@newsobserver.com
A worker cold call customers from the Blue Cross ‘situation room’ last month. Since Jan. 4, North Carolina’s largest health insurer has been dealing with a situation that saw about 25,000 customers across the state accidentally put into the wrong health plans. Chris Seward cseward@newsobserver.com

Blue Cross: Refunds, fixes coming this week

January 10, 2016 02:25 PM

UPDATED January 11, 2016 12:09 PM

More Videos

Take a sneak peak inside Lidl 1:01

Take a sneak peak inside Lidl

NC community college system president Jimmie Williamson discusses his new role in 2016 1:23

NC community college system president Jimmie Williamson discusses his new role in 2016

Watch as the Georgia Dome is imploded after 25 years of use 1:11

Watch as the Georgia Dome is imploded after 25 years of use

A shark and Kermit doing the limbo - some of the floats of the Raleigh Christmas Parade 0:43

A shark and Kermit doing the limbo - some of the floats of the Raleigh Christmas Parade

Television rivals broadcasts Christmas parade despite exclusive contract 1:53

Television rivals broadcasts Christmas parade despite exclusive contract

'We've got to help Victor,' Hurricanes coach Bill Peters says 2:19

'We've got to help Victor,' Hurricanes coach Bill Peters says

Can food stamps cover the costs of a healthy diet 0:28

Can food stamps cover the costs of a healthy diet

Investigation requested into NC lieutenant governor’s donor-funded TV studio 3:05

Investigation requested into NC lieutenant governor’s donor-funded TV studio

NC State's Doeren: 'You gotta make the plays when they are there' 3:44

NC State's Doeren: 'You gotta make the plays when they are there'

Roy Moore’s lawyer hits back at accusers, demands release of yearbook 3:24

Roy Moore’s lawyer hits back at accusers, demands release of yearbook

  • Catawba Brewing to nearly double production by buying Palmetto Brewing

    Morganton-based Catawba Brewing Co. is buying Palmetto Brewing Co. of Charleston in a move that will nearly double production.