Aqua says if users conserve it will speed up water restoration in Raleigh, Wake Forest

Aqua North Carolina has reported that its well water outages in North Raleigh and Wake Forest are affecting about 830 homes.

The outages are for the Stonehenge well system in Raleigh and the Crescent Ridge well system in Wake Forest. The Stonehenge water system includes the Stonehenge, Wildwood Green and Still Water Landing subdivisions.

“The issue at hand is caused by a lack of rain, coupled with recent increases in irrigation,” Aqua spokesman Daniel Lockwood said Wednesday afternoon.

Because the wells are taxed, Aqua said some customers are experiencing low or no water pressure, or discolored water. In response, the company said it is issuing a mandatory restriction on non-essential water use that, if followed, should speed up the timeline on water being restored.

“If customers comply with Aqua’s request to curtail all non-essential water use, our wells should replenish within one to two days,” the company said. “We will notify our customers in these areas again once the curtailment is lifted and they can resume normal water use.

“We understand the frustration our customers are experiencing and greatly appreciate their cooperation in this effort to restore service.”

In the meantime, Aqua planned to deliver bottled water to its affected customers Wednesday and until the outage is resolved.

This story was originally published September 27, 2017 at 11:27 AM with the headline "Aqua says if users conserve it will speed up water restoration in Raleigh, Wake Forest."