Michelle Lombana: Less apology, more solutions at BCBS

We have individual health insurance as my husband is self-employed. We enrolled prior to the Dec. 15 deadline, and we do not receive subsidies under ACA.

Despite recent news reports that the majority of the problems are with ACA plans and caused by changing deadlines, we cannot log into Blue Connect, and we finally received ID cards on Jan. 8, but they were for the wrong health insurance plan.

The BCBS CEO apologized to affected customers for PR purposes (“Blue Cross: Refunds, fixes coming this week,” Jan. 11 news article).

However, that doesn’t help with the fact that my son ran out of medicine, and I cannot pick up his new prescription without policy info. The pharmacy suggested we pay for the medicine then file a claim. Given BCBSBC’s track record, I have no faith that I will be reimbursed for the out of pocket expense. I have called repeatedly, staying on hold for over two hours at a time.

The only way I reached anyone is through the Facebook page. The rep there has added me to a callback list, but no call yet.

Instead of a public apology, I’d appreciate a way to reach a person and have my problem resolved!

This story was originally published January 15, 2016 at 5:27 PM with the headline "Michelle Lombana: Less apology, more solutions at BCBS."