A client enters the Blue Cross Blue Shield of North Carolina Triangle Sales Center in the Village Market Place shopping center in Morrisville in this January 2016 file photo.
A client enters the Blue Cross Blue Shield of North Carolina Triangle Sales Center in the Village Market Place shopping center in Morrisville in this January 2016 file photo. Harry Lynch hlynch@newsobserver.com
A client enters the Blue Cross Blue Shield of North Carolina Triangle Sales Center in the Village Market Place shopping center in Morrisville in this January 2016 file photo. Harry Lynch hlynch@newsobserver.com

Blue Cross laying off 165 customer-service reps

May 17, 2017 05:31 PM

UPDATED May 23, 2017 12:39 PM

More Videos

  • How UNC Rex is changing emergency mental health care

    UNC Rex Healthcare introduced a new holding area for emergency mental health patients on Dec. 12, 2017. It gets psychiatric patients out of the regular emergency room into a quiet area as they wait, sometime for days, for a bed to open in an appropriate facility.